17 days old

Enrollment Agent Specialist

Kelly Services
Billerica, MA 01822
Kelly Services has a Temp-to-Hire opportunity with an international company in Allentown, PA.

Job Title: Enrollment Agent Specialist

Pay rate: $19/hr.

Job Description:


Kelly Outsourcing & Consulting Group (KellyOCG), a managed solution provider and business unit of Kelly Services, Inc., is currently seeking an Enrollment Agent for a long-term engagement at one of our clients in Allentown, Pennsylvania. This role is a full-time, fully benefitted position. As a KellyOCG employee you will be eligible for Medical, Dental, 401K and a variety of other benefits to choose from. Youll also be eligible for paid time off, including holiday, vacation and sick/personal time. All KellyOCG employees receive annual performance reviews.

**About the Job (includes but is not limited to):**

+ Provide superior customer service to internal and external customers

+ Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment, including computer hardware and software

+ Verify customer identity and scan required documents into database system

+ Successfully complete required biometric and data capture processes and paperwork on each customer

+ Perform biometric processing to include capturing quality electronic fingerprints, photographs and signatures to meet or exceed program accuracy standards

+ Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents/information are safeguarded at all times

+ Adhere to all company and departmental policies relating to Enrollment Center standards, including adherence to signage, branding, and employee attire policies

+ Represents the company and the program(s) that are supported in a professional and customer- oriented manner

+ Support Customer Service Registration and Reservation activities, as necessary

+ Successfully completes time sensitive trainings/briefings as assigned

+ In addition to the Essential Functions, also performs similar work-related duties as assigned.

**About You:**

+ Strong technical aptitude that includes the ability to work across multiple enrollment capture equipment workstations (tablet vs computer set up)

+ Ability to learn and adapt quickly to new technologies/operating procedures, as well as new service offerings and evolving work environments

+ Ability to work in a fast paced, customer-facing environment while maintaining professionalism at all times

+ Ability to maintain a high level of productivity under minimal supervision

+ Highly motivated to assist customers with enrollment needs

+ Passionate about the IdentoGO environment and committed to presenting a high-quality enrollment experience to every customer

+ Strong people and customer service skills-you're approachable, a good listener, and empathetic to your customers, with excellent verbal communication skills

+ Ability to problem solve and troubleshoot complex situations

+ Strong written communication skills, including ability to read and interpret emails, and provide logical written responses in a timely manner

+ Comfortable with performing basic administrative tasks

+ Committed to the highest level of ethics and integrity and providing customer privacy

+ Enthusiastic about learning the IdentoGo services and programs offered within the enrollment center and providing that knowledge to our customers

+ Committed to flexibility work hours are based on business needs and may vary, including evening and weekend hours

**Your Qualifications:**

+ High school diploma or equivalent degree

+ Minimum one (1) year applicable experience

+ Proficiency in Microsoft Office Suite is required

+ Previous experience processing credentials is a plus

+ Previous sales experience preferred

+ Evening and weekend work may be required

+ Must be at least eighteen (18) years old

+ Must be a US Citizen

+ Must be able to successfully pass various background screening requirements, including criminal history, education, credit, and drug screen, as well as obtain any required program specific credentials/certification.

+ Working Conditions, such as: General office environment. The work area is adequately lighted, heated, and ventilated


**Why Kelly** **** **?**

Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-10-08 Expires: 2021-11-08

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Enrollment Agent Specialist

Kelly Services
Billerica, MA 01822

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