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16 days old

Entry level IT Analyst / Help Desk

Kelly Services
East Moline, IL 61244
Kelly IT is hiring an Entry level IT Analyst / Help Desk for a 3+ year project in East Moline, IL. For consideration, please email your updated resume to the recruiter at tauri.hayes@kellyservices.com and reference Job ID 3648908


Entry level IT Analyst / Help Desk


9/2021 8/2024


Rate: $24.14/hr


East Moline, IL


**Job Description:**


As a Dealer Support Specialist, this position is responsible for the following:


+ Support with business systems applications

+ Handle incoming calls and tickets from Dealers by either resolving the issue whenever possible, or by escalating the issue to the appropriate product team when necessary

+ This position acts as Tier 1 support for the Dealers


**Requirements:**


+ 2 or more years of understanding of computer technology, methodology, and/or full life-cycle development

+ 2 or more years of foundational technical aptitude related to applications development environment, database, data management and/or infrastructure capabilities and constraints in order to understand and resolve technical impediments

+ 1 or more years of proven experience troubleshooting technical and business process related issues, ability to identify recurring or repetitive issues and drive issues to resolution.

+ Proven experience working in a service desk or customer call center environment, with a strong focus on continuous customer service / customer experience improvement

+ Experience with working with the proprietary application Equip would be beneficial

+ A financial/accounting background would also be helpful

+ Capable of collaborating with other team members to ensure that features meet business needs

+ Skilled in interpersonal communications, negotiation, and conflict resolution

+ Proven experience working in a team environment within minimal supervision; team-oriented

+ Eager to develop both his/her own skills and those of others


**Additional Information:**


+ This team is currently working REMOTELY during Covid restrictions, but when restrictions are lifted this will be an ONSITE position

+ Local candidates are preferred

+ This is a first shift position

+ There is no OT required, but there is an On-Call rotation that all team members help cover

+ Recent college graduates will be considered if their field of study was IT


**Why Kelly** **** **?**


By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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Posted: 2021-09-03 Expires: 2021-10-04

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Entry level IT Analyst / Help Desk

Kelly Services
East Moline, IL 61244

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