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27 days old

ER30 - Field Service Technician

Kelly Services
Chandler, AZ 85286
**Field Service Engineer**



**Summary:**



The Field Service Engineer works in a clean-room environment, performing field installations, start-up, preventative maintenance, troubleshooting, repair, upgrades, and modifications on complex electronic / electro-mechanical semiconductor capital equipment at global customer locations.



**Key Responsibilities and Duties / Essential Functions:**




+ Assess complex product/equipment performance based upon field data; recommend and track status of modifications or improvements.

+ Complete related documentation and write BKMs, (best-known-methods), for installation or preventative maintenance procedures for equipment.

+ Manage failure analysis for returned parts between vendors and provide updates to customers.

+ Coordinate with factory personnel or other technical and internal resources to accomplish customer required work.

+ Create and maintain a high level of customer satisfaction through advanced customer service skills, implementing fast, quality responses to internal and external customers while maintaining a safety first mentality.

+ Participate in escalation meetings to track and drive solutions for customer support operations and provide updates.

+ Represent the company in front of the customer in a professional and proactive manner to ensure customer satisfaction and company profitability.



**Job Requirements:**




+ Associates degree, (Bachelors degree preferred), with 2 or more years of relevant experience troubleshooting/repairing complex electro-mechanical equipment, (prior semiconductor equipment preferred)

+ Candidate must possess a valid passport and be able to travel approximately 30-35%, including world-wide travel

+ Must be able to work in a clean-room environment

+ Experience with vacuum-based (PVD) or wet chemistry (Plating) equipment, utilizing software-controls preferred

+ Excellent communication, (written and verbal), and customer service skills

+ Proficiency using MS office, (Outlook, Excel, PowerPoint, Word)

+ Self-motivated individual with ability to work alone and/or with limited supervision

+ Candidates selected will be required to complete a drug-screening and background check

+ Must be fluent in English, both written and verbal






**Why Kelly** **** **?**



Kelly puts you in charge of your career, with access to cutting edge projects and technologies in industry leading organizations. Top companies throughout the world have trusted Kelly as a premier source of engineering talent and services since 1965. And engineering job seekers know Kelly as a firm with an unmatched reputation for quality, integrity, and professionalism. Whether you seek the variety and flexibility of working on short-term project engagements or prefer contract-to-hire or direct-hire placement with our clients, apply with Kelly to explore opportunities that suit your specific professional interests.




**About Kelly** ****



At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-11-18 Expires: 2019-12-19

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ER30 - Field Service Technician

Kelly Services
Chandler, AZ 85286

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