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ERC Tech Support

Kelly Services

Danville, IL
Job Code:
Kelly Services
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Job Details

Job Title ERC Tech Support

Jobid US2451LK_24791836

Location: Danville, IL, 61834, USA

Description **Job Description**

The ERC Tech Support role is to provide first level technical support via inbound phone calls and email. The support will include troubleshooting of retail level technical systems such as point of sale (POS), networking, back office PC, and hand held terminal devices. These positions are located in Danville, IL.


*Ability to understand the processes required to troubleshoot store level systems including POS, networking, PC (hardware and software applications), and hand held terminal devices

*Requires very strong technical aptitude

*Ability to communicate with multiple teams in a high paced, stressed environment

*Self-motivated, disciplined and organized

*Strong belief in customer satisfaction

*Desire to learn and grow in areas of greater responsibility

*Strong problem solving and analytical skills

*1-2 years' tech support experience is preferred

*1-2 years' experience supporting customers preferred

*College coursework related to Technology or Business Systems preferred

*Technical certifications such as A+, ITIL, Network +, CCNA are a plus

*Must be able to work a flexible schedule



**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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