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29 days old

ervice Cloud Project Manager - Schaumburg, IL

Kelly Services
Schaumburg, IL 60173
Kelly Services is seeking a **Service Cloud Project Manager** for a global leader in providing integrated communications solutions and embedded electronic solutions in **Schaumburg, IL.**



**Job Title:** **Service Cloud Project Manager**



**Location:** **Schaumburg, IL (open to commute to Downtown Chicago)**



**Contract Length:** **8 months**



**Contract Type: W2**



**Pay Rate: $60/HR**



**Introduction**




+ Service Cloud Project Manager

+ This role includes overall project management, communications, developing and maintaining project roadmaps, schedules etc.as well as facilitating the project teams daily work and removing obstacles or impediments faced by the team.



**Role & Duties:**




+ Ensure overall successful project delivery (on-time, on-budget, high quality, meeting business outcomes)

+ Lead projects with overall responsibility for successful initiation, planning, design, execution, monitoring, controlling, status reporting and closure

+ Drive activities to achieve measurable outcomes by managing schedule, resource, scope, deliverables, budget, risk, issue, dependency, vendor relationship and communications

+ Collaborate with project and program leads to create overarching business cases, project charters, communication plans, delivery timelines, detailed schedules and resources required

+ Provides timely updates to the IT leads, functional leads, IT PMO, and key stakeholders by producing regular status reports and steering governance updates

+ Facilitate the teams daily work including all the scheduled meetings

+ Create a collaborative environment which allows the team and stakeholders to interact closely

+ Remove the obstacles or impediments faced by the team in its work

+ Mentor the team members to adopt truly Agile mindset, including ownership, self-management and empowerment





**Expected Skills:**




+ Project management skills: create and execute project plans, proactively manage risks/issues, maintain compliance with project management processes, an eye for detail, independently maintain project documentation, drive follow-up on open actions etc.

+ Excellent oral and written communication skills: Identifies opportunities or problems and acts quickly and decisively to respond to the situation. Ability to drive productive conversations and team meetings. Active listening skills.

+ Excellent People skills: a combination of skills including an ability to ask penetrating questions, detect unstated assumptions and resolve conflict, be able to work with cross-functional teams

+ Very strong team player, able to foster teamwork, collaboration and a positive working environment to the project team.

+ Analytical skills: ability to perceive and analyze problems, develop alternatives and recommend sound decisions

+ Strong aptitude to learn and self-motivated

+ Ability to work in a fast-paced, demanding, and rapidly changing environment

+ High degree of professionalism and integrity

+ Recognize and deal appropriately with confidential and sensitive information



**Expected Skills:**



High level of interpersonal skills to lead cross-functional teams. Excellent oral and written communication skills. Identifies opportunities or problems and acts quickly and decisively to respond to the situation. High degree of professionalism and integrity. Analytical and creative ability where problems are extremely complex. Ability to understand and translate requirements. Committed to ensuring that IT enables its customers by taking responsibility for service and quality.





**Qualification and Experience:**




+ Bachelor's degree

+ PMP certification

+ 4-5+ years in IT project management

+ Proven experience in using project management tools such as Smartsheet, Microsoft Project





**Additional preferred certification and experience:**




+ Experience in IT Service Desk or related services

+ Scrum Master certification

+ Scrum master experience

+ Experience with Agile tool sets Jira, Confluence etc

+ Knowledge of ITIL

+ Knowledge of Change Management to ensure service adoption





*** If this position may be of interest to you, please email me back at shai879@kellyservices.com (with your most up to date resume, for further consideration) and advise the best time and number at which you can be reached. If not for yourself, feel free to share this opportunity within your network! ***


Apply Today!




Shazneen Irani | Professional Technical Recruiter | shai879@kellyservices.com

Kelly Services, Inc. | kellyservices.com




**Why Kelly** **** **?**



With Kelly, youll have direct connections to leading IT organizations in the best companies around the globeoffering you the chance to work on some of todays most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 90 of the Fortune 100 companies companies and found opportunities for more than 8,600 IT professionals last year. Let us help advance your career today.





**About Kelly** ****




At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.



Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-10-18 Expires: 2019-11-18

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ervice Cloud Project Manager - Schaumburg, IL

Kelly Services
Schaumburg, IL 60173

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