1+ months


Kelly Services
Billings, MT 59101
Direct Hire Opportunity!

Kelly Services is hiring an Estimator for our premier client in the Mining Industry. This is a direct hire opportunity, so you will be an employee of our client on day one with these benefits available:




-401K with up to 4% company match

-2 weeks of PTO

-Life insurance


Schedule M - F 8:30AM - 5PM

Pay Rate: Up to $24 per hour

The Estimator will be responsible for customer service contacts with international and domestic companies to ensure delivery of excellent customer service. The focus of this position is on remanufactured and repaired products. This position will work closely with Production and Field Sales to develop effective communication tools highlighting the value of product offering.

Job Duties:

+ Conduct in/outbound communications with global customers offering and educating customers on product value and functionality and serving as a technical resource.

+ Provides support to customers and representatives via telephone, fax, or e-mail daily.

+ Assume responsibility for establishing and maintaining effective, professional business relationships with customers.

+ Communicate with Field Sales, Production, and Supply Chain departments to enhance our effectiveness of achieving sales goals

+ Create shop work orders for remanufactured and repair products and service exchange.

+ Review shop work order repair evaluations for accuracy, thoroughness and to ensure that best practices are utilized in the repair process.

+ Compare quote with shop work order repair costs for accuracy.

+ Receiving of customer components for remanufacturing.

+ Review all projects and follow-up on discrepancies.

+ Synthesize costed repair shop work order evaluations into a repair quote that explains the condition of the customers component, the proposed repair process, the parts used and the final cost of the repair.

+ Provide itemized parts and labor price, photographic documentation and expected lead times as required by the customer.

+ Collaborate with engineering to evaluate warranty claims and produce warranty reports for the customer and sales.

+ Assists customers with emergency orders as well as orders and/or issues relating to special customer requirements.

+ Resolves customer complaints regarding deliveries, pricing, credits, and warranty issues.

+ Follows through quickly and completely to ensure the external or internal customer is satisfied.

+ Create and/or update accurate records of customer communication and transactions.

Required Qualifications:

+ 2-year Associate Degree or commensurate experience preferred

+ 2-5 years professional customer service and inside sales experience

+ 3-5 years experience as shop repair mechanic, planner, or service writer.

+ Excellent written, verbal, and interpersonal communication skills

+ Mechanical background is necessary to effectively communicate with shop personnel on customers repair needs, review work order repair evaluations, evaluate warranty claims and recommend alternative repair processes.

+ Ability to maintain accurate and detailed records

+ Proficiency and expertise in MS Office Suite (*MS Word, Excel, Access, Outlook, PowerPoint), and Internet

Preferred Qualifications:

+ The ideal candidate will have experience in the mining and/or industrial sector.

+ Experience with ERP systems in general and PRONTO specifically.

+ Working knowledge of the mechanical functions of heavy mining equipment with an emphasis on Wheel Groups, Suspensions, and Cylinders.

If interested, apply today!



**Why Kelly** **** **?**

Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2022-07-08 Expires: 2022-09-08

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Kelly Services
Billings, MT 59101

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