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Estimator - Service Manager for Collision Center

Kelly Services

Houston, TX
Job Code:
  • Customer Service
Kelly Services
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Job Details

Job Title Estimator - Service Manager for Collision Center

Jobid US5740AM_24721436

Location: Houston, TX, 77007, USA

Description **Job Description**

Collision Center off Beltway 8 and Westpark Tollway is looking to hire an ESTIMATOR / Service Manager immediately! This is a DIRECT HIRE opportunity for the qualified candidate. This is a salary position paying 55K - 70K (with potential bonus of up to $1,200 monthly). Any interested candidates must be able to work Monday thru Friday from 8 AM - 6 PM and one Saturday a month between 10 AM - 2 PM.


The ESTIMATOR / Service Manager is responsible for greeting customers, providing accurate automotive repair estimates in a DRP environment and asking for the sale. In addition, the appraiser must handle communications with insurance adjusters and customers throughout the repair process effectively and maintain high levels of customer satisfaction.


- Greet customers promptly and in a timely manner to accurately determine customer's needs while ensuring a high degree of customer service.

- Inspects, analyzes, and evaluates damaged vehicles to create a comprehensive and accurate estimate of repair.

- Informs customers about company's repair process, including insurance claims processing, payment procedures, repair techniques, repair needs and expected delivery date of repair.

- Asks for the sale and/or attempts to schedule customers for an estimate to achieve a closing ratio of 75% (minimum) for all assigned work.

- Responsible for achieving 81% (minimum) CSI/NPS (customer service, kept informed, quality of service and on-time delivery).

- Responsible for maintaining positive relationships with insurance agents, dealerships, fleet accounts and other customers.

- Keeps insurance adjusters, production staff and customers informed regarding the status of the vehicle repair. Write supplements and negotiates with insurer.

- Responsible for keeping all assigned Repair Order (RO) current and accurate throughout the repair process.

- Inspects all completed repairs before delivering customer vehicles, explains companys warranty and Quality Control process with all customers.

- Attend daily release meetings.

- Other duties as assigned.


ESTIMATOR / Service Manager must have:

- High School diploma required, bachelor-s degree preferred.

- 1-3 years prior experience as a collision estimator or insurance appraiser.

- Prior damage analysis experience in hybrid vehicles, restraint systems, electrical systems, and identifying hail, theft and vandalism damage.

- Experience with collision management systems CCC One.

- Fluent using ADP, Mitchell or CCC One estimating software.

- Knowledge of Microsoft Office Software (Word, Excel, Outlook).

- I-CAR training or other industry training preferred.

- History of working independently without close supervision.

- Strong sales and negotiation skills.

- Ability to multi-task in a fast-paced work environment.

- Valid driver'ss license and insurable driving record.

- Must be able to work the following days and hours:

- Monday - Friday 8:00 a.m. - 6:00 p.m.

- Saturday 10:00 a.m. - 2:00 p.m. as needed


Kelly Temporary Employee Perks:

Kelly-sponsored Affordable Care Act health care coverage available for eligible employee

Group medical, prescription, vision, dental, life, and short-term disability insurance options that are available for purchase and the coverage is portable*

Service bonus plan

Holiday pay plan

Weekly electronic pay options

Free online training campus available

Exclusive online employee community

Employee assistance program (EAP) available at no cost

Corporate discounts

Transportation spending accounts

This is an immediate-fill, DIRECT HIRE position! Only candidates with related and recent experience as ESTIMATOR / Service Manager (in a collision center) will be contacted for an interview.

Thank you!

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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