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1+ months

Failure Analysis Engineer

Kelly Services
Hillsboro, OR 97124
Failure Analysis Engineer


DIRECT HIRE


Location: Hillsboro, OR


**Main Responsibilities:**


+ Responsible for leading the investigation into identifying the cause of equipment failure via root cause analysis, including accessing and interpreting the data log, failure identification material, field information, SAP, warranty test stands and strip report data. Using this information, undertakes complex problem solving and detailed analysis to understand the failure including, where necessary/available final testing.

+ Proactively identifies, investigates and provides feedback on new failure modes and new problem processes to the Failure Analysis Manager and technical support to be used for knowledge sharing and understanding of the failure and root cause leading to an improvement of the lifetime of vacuum pumps globally.

+ Proactively seeks background information of products and processes from the Field, Onsite, Sales and Technical teams to ensure a detailed and thorough investigation into failure analysis can be conducted, whilst delivering high levels of customer satisfaction.

+ Responsible for the creation of failure reports in the strip reporting system for all products returned to the Service Technology Centre, ensuring they are accurate and approved for release to customers and delivered within agreed time schedules.

+ Reviews and approves failure analysis reports in the failure analysis system and ensures data captured in SAP is aligned and accurate. Determines where possible, root cause symptoms and records in the failure analysis system and SAP.

+ Collates and develops statistical reports and trend data for the Failure Analysis Manager to present to quality and engineering steering groups to use in process enhancement and to aid in informed operational decisions.

+ Leads the introduction of corrective actions to assist in the reduction of internal failure and warranty failure rates.

+ Responsible for leading and guiding the failure analysis engineers in understanding the categories of warranty claims and the importance of making the correct warranty decision when completing reports.

+ Responsible for providing correct, accurate and detailed information to the Failure Analysis Manager, Customer Centres and Business Line Managers to allow the determination of whether the warranty cost should remain within the business. Where required, raises warranty issues and supports the Customer Centers / Business Line Managers in doing so.


**Skills / Knowledge / Experience**


+ Previous experience within all areas of the Service Technology Centre as well as a minimum of at least 1 years supervisory/team leader experience is required

+ Must also have experience in decontamination and parts inspection; or experience in a senior technical support role

+ Solid understanding of manufacturing and service methods

+ Methodical with strong attention to detail to enable detailed failure analysis investigation, leading to fact based driven decisions when compiling failure analysis reports and understands the need for integrity when discussing failure analysis results

+ Self-directed, with the ability to handle and resolve complex and challenging problems whilst maintaining regular communication with the internal customer and escalates through the appropriate channels when required.

+ Strong customer focus to ensure delivered solutions meet expectations and timeframes, whilst working in alignment with Edwards and Leybold strategies and processes

+ Proactively looks for better ways to improve efficiency, productivity and customer satisfaction

+ Able to share technical expertise and knowledge to internal customers and team members and provides coaching to less experienced team members

+ Manages and leads team members to deliver against company objectives and within committed timeframes

+ Strong project management skills to plan, prioritize and delegate work in order to meet schedule

+ Understands the correct tools and techniques to aid failure analysis work, ensuring that these are used by the Failure Analysis team e.g. inspection and troubleshooting, quality tools, Pareto, 5 Whys, 5W/2H

+ Experienced in MS Office applications

+ Good written and verbal communication skills. Proficient with home country language, a basic command of written and spoken English is also required


**Why Kelly** **** **?**


Your engineering skills are in demand, but how do you find the right fit? Easy. With Kelly Engineering, our experts connect you with leading organizations where you can learn and grow, collaborate on innovative projects, and keep your skills sharp with top technology. Whether you prefer the variety and flexibility of short-term projects, or are looking for something more long-term, were here every step of the way to find your dream engineering job.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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Posted: 2022-04-06 Expires: 2022-06-06

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Failure Analysis Engineer

Kelly Services
Hillsboro, OR 97124

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