25 days old

Field Service Coordinator

Kelly Services
Dallas, TX 75219
Kelly Services is currently seeking a Field Service Coordinator for one of our top clients

The Field Service Coordinator is responsible for delivering excellent support to customers that require onsite intervention by a Field Service Engineer.

Essential Job Responsibilities

+ Coordinate break-fix Service Calls, Preventative Maintenance visits, and Installations.

+ Order Replacement Parts and assign Work Orders to Field Service Engineers.

+ Generate RMAs for the return of instruments and defective materials to the warehouse.

+ Generate Quotes and process Purchase Orders for Billable Services.

+ Place outbound follow-up calls to customer who have been quoted for billable services.

+ Identify opportunities for combining open Work Orders to maximize efficiency of Field Service Engineers.

+ Investigate transactions processed incorrectly to determine root cause and implement corrective/preventive action.


+ Proficient knowledge of ERP systems is required, experience working with SAP is preferable.

+ Basic understanding of databases

+ Thorough understanding of filing & recordkeeping

+ Fast typing skills

+ Working knowledge of office equipment and computer hardware

+ Good command of English both oral and written and customer service skills

+ Proven experience as data entry clerk

+ Strong organizational skills

+ Good interpersonal, communication and customer service skills


Education or Experience:

+ High school degree (or equivalent experience) with 1-2 years of relevant work experience, preferably in a fast-paced Customer Service, Order Management, or Administrative role.

Knowledge and skills:

+ Able to manage multiple priorities and thrive in a fast-paced team environment.

+ Excellent customer service and communication skills.

+ Excellent critical thinking and problem-solving skills.

+ Able to function independently with minimal supervision.

+ Able to function under pressure and meet regular deadlines.

+ MS Excel and MS Word experience is preferred.

+ SAP or Sales Force experience desirable.

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.


Posted: 2021-04-16 Expires: 2021-05-17

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Field Service Coordinator

Kelly Services
Dallas, TX 75219

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