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24 days old

Field Service Engineer

Kelly Services
Boise, ID 83756
**Job Title:** Field Service Engineer



**Company Overview**


As one of the worlds leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. Weve been driving innovation in analytical instrumentation for 50 years now. Today, worldwide more than 6,000 employees are working on this permanent challenge, at over 70 locations on all continents.


**SUMMARY OF RESPONSIBILITIES:**


The Field Service, System, and Applications position within the service organization is an ambassador of Bruker Nano Surfaces and Metrology Division. Bruker Nano Surfaces and Metrology manufactures the world's leading Cryo Dry Cleaning systems, Atomic Forces Microscopes, Stylus profilers, X-Ray Metrology (XRR, XRD, XRF, XRI, TXRF), Mask Repair, and non-contact 3D optical microscope instrumentation. This technical role is responsible for customer direct post-sale instrumentation and application support including: installation, basic user and application training, instrument diagnostics/fix, and post-sale developed applications support. Individual must be customer focused with strong industry background and technical experience capable of independent judgement that enables our customers to maintain their instrument at peak performance and maximize productivity for their intended use case.


**ESSENTIAL FUNCTIONS:**


Install and qualify Bruker Nano Surfaces and Metrology instruments, upgrades, and/or accessories including but not limited to:


+ Unpack and setup metrology equipment and instrumentation and interconnection of sub-components and assemblies.

+ Independently troubleshoot and overcome a wide range of start-up issues using creative solutions to ensure the objectives are met.

+ Qualification of the instrument and accessories using standard customer samples.


Work directly with customers to diagnose Bruker Semiconductor instrument issues including but not limited to:


+ Diagnose, research, experiment, test, develop, optimize, communicate, and execute the most efficient solution plan for complex electro mechanical hardware/software instrument issues with minimal guidance or documentation.

+ Form and drive team of senior internal and external personnel when complex issue is outside of own area of expertise using engineering problem solving methods (8D, 5 Whys, Ishikawa diagrams, etc.)

+ Create and maintain record of activity in support database


Preventative maintenance on Bruker Nano Surfaces and Metrology instruments which can include but not limited to:


+ Basic maintenance and calibration of instrument and accessories

+ Re-certification of instrument using both Bruker and customer samples.


Empower customers to optimize performance of their Bruker Nano Surfaces and Metrology instruments through support and instruction including but not limited to:


+ Teaching Theory of operation and training new users on instrument operation

+ Demonstration of instrument ability on Bruker or customer samples, applying professional experience, judgement and industry statistical practices to enable new applications

+ Provide post-sale user and application training and support samples leveraging industry experience and soft skills to fully enable customers on the instrument.

+ Work with customer on in depth application needs and locate potential new applications.

+ Autonomously work with the factories to develop these solutions.

+ Establish and enhance customer relations and drive additional Bruker business including service products.


**ENVIRONMENTAL REQUIREMENTS:**


Travel both domestically and internationally for both training and customer support as needed.

Able to work in Government sites, Semiconductor cleanroom, production floor, & laboratory environments.

Must have & maintain valid drivers license


**KNOWLEDGE, SKILLS, AND ABILITIES:**


+ Customer focused, passionate about science and technology, and passionate to enable customers with Bruker technology.

+ Basic understanding of semiconductor processing and the integral role the metrology equipment plays within the process.

+ Proven understanding of engineering problem solving methods, statistical process control, and Gauge repeatability and reproducibility calculations.

+ Proven experience of analytical capability, theoretical understanding of physics, working knowledge of electronics, mechanics, control systems, computers, networking, and common tooling such as oscilloscope, multi-meter, etc to be an effective independent problem solver of complex system, product user, and/or application issues.

+ Proven experience, independent judgment and discretion necessary to install, qualify and be a trainer and technical resource that empowers our customers in the use of complex electro-mechanical instrumentation.

+ Proven experience to independently provide clear, logical, and effective communication.

+ Proven experience to develop, communicate, implement, and execute assigned project including achieving required deliverables on time.


**EDUCATIONAL/EXPERIENCE REQUIREMENTS:**


Minimum of 2 years of related experience with a Bachelors degree; or 1 years and a Masters degree; or a PhD without experience.



Bruker Corporation offers a comprehensive and competitive benefits package including medical, dental, 401(k), paid vacation, holidays, and tuition assistance (as applicable).


**Why Kelly** **** **?**


Your engineering skills are in demand, but how do you find the right fit? Easy. With Kelly Engineering, our experts connect you with leading organizations where you can learn and grow, collaborate on innovative projects, and keep your skills sharp with top technology. Whether you prefer the variety and flexibility of short-term projects, or are looking for something more long-term, were here every step of the way to find your dream engineering job.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2022-07-22 Expires: 2022-08-22

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Field Service Engineer

Kelly Services
Boise, ID 83756

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