1+ months

Field Service Engineer

Kelly Services
Glenview, IL 60026
Field Service Engineer Opportunity!

**Job Description**

This is a position within Engineering for Equipment related after-market service and support. This position plays a critical role in the success of Magnaflux, its customers and employees. The position requires strong Technical, Application and Customer relation skills. The position also requires the ability organize, facilitate, plan, solve problems, make technical decisions and be an overall technical resource.

**Essential Job Responsibilities:**

+ Direct technical resolution of customer complaints related to any capital equipment performance or process control. Tasked with primary responsibility for ensuring warranty issues are resolved in a timely manner and to the customers satisfaction.

+ Provide direct support to customer inquiries for non-service related issues. This will be in the form of researching and providing answers to customers or forward the inquires to the correct Magnaflux person if inquiry is outside area of expertise.

+ Utilizing Zendesk tickets and requests for obsolete equipment and accessory support (via email or phone) create leads in SF and assign to appropriate RSM for follow-up. This process leads to additional capital equipment and accessories opportunities (revenue generation) that RSMs may not otherwise have visibility to.

+ Identify potential areas of additional revenue growth with customers (i.e., upgrading equipment to database systems) and notify Manager of opportunity.

+ Work with Quality and Engineering regarding product quality and performance. Responsible for spotting trends in technical support questions and complaints and making decisions on how best to address the trends either through communication or notifying Quality/Engineering of trend.

+ Provide support for customer capital equipment run-off in Dewitt and perform on-site orientation (including training of customer personnel) in the use of their equipment.

+ Direct accountability for providing world class value to our customers through superior service performance and delivery.

+ Manage spare parts portion of business using 80/20 methodology (physical and financial) as well as meeting capital equipment support guidelines.

+ Maintain all service parts pricing in MAS including:

+ Calculating correct margins per current target margin guidelines

+ Inputting correct pricing into MAS

+ Verifying PPL, Commission Class and PPG are correct for service parts and if incorrect or not filled in, work with Engineering to get correct information inputted (Only Engineering can input that info)

+ For obsolete parts initiate the obsoletion process with Engineering and set pricing to 0 as part of the process.

+ Communicate with Customer Service and Service Centers via Service Bulletin or email parts that have been obsoleted and any replacement parts (if applicable)

+ Provide Service Parts quotations to customer (via email or phone) This was previously done by the Equipment Technical Specialist (Iris).

+ Directly accountable for the timely, accurate, and complete collection and reporting of warranty Field Service issues.

+ Review Service Warranty Invoices (From Authorized Service Centers) for accuracy (invoice versus current warranty rates allowed)

+ Input Warranty Invoices into E-file system for processing.

+ Coordinate and Educate service centers (via written correspondence and training classes) on equipment and accessories. Able to communicate with Service Centers to determine training needs to ensure training program is valuable.

+ Develop Service Center training program updates for changes in all MPI capital equipment.

+ Perform Service Center training either virtually or in-person

+ Maintain working knowledge of all equipment and accessories, less than 10 years old, supported through Service Centers, as per the Service Center contract.


+ Bachelors degree in Electrical Engineering or Mechanical Engineering or Equivalent, and 5+ years relevant experience.

+ Previous experience working with direct customers in a technical capacity.

+ Experience in electrical components, troubleshooting and electrical safety.

+ Must be able to read and interpret technical specifications, engineering drawings, safety rules, maintenance instructions and procedure manuals.

+ Must be able to be flexible and able to handle multiple tasks simultaneously.

+ Must possess excellent organization skills, project management skills and the ability to work independently with minimum supervision and direction.

+ Demonstrated ability to logically walk through basic troubleshooting techniques with both customers (non-trained) and Authorized Service Center technicians (non-trained and trained).

+ Must demonstrate mathematical skills as applies to scientific computations and use in business applications.

+ Must possess excellent problem solving and decision analysis skills

+ Must be able work in a standard office and plant manufacturing environment. Ability to lift 30 50 lbs.

+ Occasional travel (short trips (1- 5 days) and on short notice) Estimated percentage is 15 30% of time.

+ Proficient in Word, Excel, and Outlook

Resumes can also be sent to me directly at

**Why Kelly** **** **?**

Your engineering skills are in demand, but how do you find the right fit? Easy. With Kelly Engineering, our experts connect you with leading organizations where you can learn and grow, collaborate on innovative projects, and keep your skills sharp with top technology. Whether you prefer the variety and flexibility of short-term projects, or are looking for something more long-term, were here every step of the way to find your dream engineering job.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.


Posted: 2022-05-25 Expires: 2022-07-25

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Field Service Engineer

Kelly Services
Glenview, IL 60026

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