24 days old

Field Service Engineer

Kelly Services
Orlando, FL 32806
**_Field Service Engineer/Electrical Engineer_**

**_Location: Remote-Must be near major Airport (Headquarters in Dallas)_**

**_Employment Type: Direct Placement_**

**Main Focus**

The purpose of the Electrical Engineer/Field Services Technician role is to assist customers with troubleshooting and providing pre and post-sales support for Products and Services. This role is responsible for the installation, testing, analyzing, maintaining, diagnosing issues and training of products at customer sites with specific focus on controls and actuations product range. Primary focus is to be the subject matter expert in controls and actuations and provide customers with excellent technical customer service to ensure complete satisfaction. This position has a direct and significant impact on maintaining our customer base as well as growing new business for the company and Actuation product range.

Main Responsibilities

+ Provide field service technical support for installation, commissioning, troubleshooting of products over the phone and onsite, as and when needed

+ Be the subject matter expert in controls and actuation and provide support to the sales team and leadership regarding all aspects of issues related to control valves and actuators

+ Administer all aspects of warranty claims including coordinating the processing of claims in a timely, accurate and complete manner

+ Be proficient in troubleshooting and diagnosing root cause of the issues onsite with minimum supervision

+ Responsible for high levels of customer satisfaction through direct, on-site, customer interface

+ Acts as a company representative and advises customers

+ Continually enforces safety to the highest standards and maintains security and accountability of company issued and procured assets by recording use, wear and conditions

+ Conducts extensive self-study (reading, research and practice) to improve and maintain technical proficiency in company's product lines

+ Other duties related to the installing, commissioning and servicing of building controls and facilities management systems and energy management systems, as assigned

+ Diagnose malfunctioning and trouble shoot systems, and components using test equipment such as ohmmeters, voltmeters and ammeters, and the use of power tools and hand tools, to locate the cause of breakdown and correct the problem

+ Participate in and support the Lean initiative

+ Participate in safety programs and display a mindset of safety first at all times

+ Is an active participant in our organizational lean improvement plans; works with lean leaders to define and implement best practices; maintains 5 S standards

+ Support suggestion program by submitting ideas for improvement

+ Adhere to established company policies and procedures

+ Perform any and all duties as assigned

Qualifications and Experience

+ Vocational School four-year program graduate or Associates or Engineering degree in electrical, electronics, mechanical systems, computer technology, air conditioning or similar field.

+ Seven to ten years of increasingly responsible experience in installing and servicing electronic control and HVAC equipment.

+ Highly technical, thorough and analytical.

+ 2 plus years of technical training experience with the ability to simplify complex technical concepts in order to communicate with people at all levels preferred.

+ Highly results driven with skills in managing both core process and bringing a creative and innovative approach.

+ Learning and flexible mindset is required.

+ Ability to operate within a global, fast moving, high volume manufacturing/ technology business and a balance of working both strategically and operationally.

+ Able to travel generally 40%, with flexibility to travel up to 75% according to customer needs.

+ Team player.

Please apply within or contact

**Why Kelly** **** **?**

Your engineering skills are in demand, but how do you find the right fit? Easy. With Kelly Engineering, our experts connect you with leading organizations where you can learn and grow, collaborate on innovative projects, and keep your skills sharp with top technology. Whether you prefer the variety and flexibility of short-term projects, or are looking for something more long-term, were here every step of the way to find your dream engineering job.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2020-08-28 Expires: 2020-09-28

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Field Service Engineer

Kelly Services
Orlando, FL 32806

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