27 days old

Field Service Manager

Kelly Services
New Berlin, WI 53151
Kelly Services is looking for a Direct Hire Field Service Manager in New Berlin, WI

Our client is a manufacturer that offers an excellent benefit and vacation package. The company culture is second to none, our employees love working here!


+ Start ASAP, position is open due to a retirement- you will train with this individual until they retire in August.

+ Direct Hire role, meaning you will be hired directly with our client and offered their benefits, vacation, PTO, and holiday pay upon hire. There is no temporary period with an agency.

+ Pay: $85,000 - $95,000 annually

+ Hours: 1st shift hours!

+ Travel: 5% to 10% travel to customer sites if you a Field Service Tech requires assistance.

**Essential Functions:**

+ Manage approximately 13 employees comprised of field service technicians, rebuild technicians, and controller lab technicians.

+ Ensure all customers are serviced in a timely and professional manner

+ Coordinate and communicate service activities with Regional Sales Managers

+ Maintain and communicate all metrics for service monthly

+ Attend and participate in weekly management meetings as required

+ Facilitate new processes, tools, communications, training and methodologies to ensure service technicians success

+ Identify revenue programs and facilitate finance, legal, and sales practices

+ Develop strategies to optimize the performance of the service department and its integration into the overall company strategy

+ Take product performance and quality issues from customers and reps and manage internal resources to reach solutions


+ Bachelor degree in Business or Technical field or equivalent industry experience and/or 3-+ years of Service Department management experience.

+ Excellent communication skills and influencing capabilities

+ Ability to work with a diverse team to achieve position objectives

+ Strong technical and application understanding of all products

+ Experience working directly with customers, developing and maintaining positive customer relationships

+ Experience and working knowledge of computer MRP/ERP programs

+ Ability to read and interpret mechanical and electrical engineering drawings

Immediate opening, apply today!

**Why Kelly** **** **?**

Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-04-14 Expires: 2021-05-15

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Field Service Manager

Kelly Services
New Berlin, WI 53151

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