1+ months

Field Service Technician

Kelly Services
Billerica, MA 01822
Kelly Services is currently looking to hire a **Field Service Technician** to work for an excellent Semiconductor Equipment company on-site in **Billerica, MA** for a full-time permanent position. Field Service experience is not required. With technical skills and willingness to travel, such candidates will be considered. This position will involve 30%-35% travel, foreign and domestic.

The Field Service Engineer works in a clean-room environment, performing field installations, start-up, preventative maintenance, troubleshooting, repair, upgrades, and modifications on complex electronic / electro-mechanical semiconductor capital equipment at global customer locations.

**Key Responsibilities and Duties / Essential Functions:**

+ Assess complex product/equipment performance based upon field data; recommend and track status of modifications or improvements

+ Complete related documentation and write BKM's (best-known-methods) for installation or preventative maintenance procedures for equipment

+ Manage failure analysis for returned parts between vendors and provide updates to customers

+ Coordinate with factory personnel or other technical and internal resources to accomplish customer required work

+ Create and maintain a high level of customer satisfaction through advanced customer service skills, implementing fast, quality responses to internal and external customers while maintaining a safety-first mentality

+ Participate in escalation meetings to track and drive solutions for customer support operations and provide updates

+ Represent the company in front of the customer in a professional and proactive manner to ensure customer satisfaction and company profitability


+ Associates degree

+ 2 or more years of relevant experience troubleshooting/repairing complex electro-mechanical equipment

+ Candidate must possess a valid passport and be able to travel approximately 30-35%, including world-wide travel

+ Must be able to work in a clean-room environment

+ Excellent communication (written and verbal), and customer service skills

+ Proficiency using MS office, (Outlook, Excel, PowerPoint, Word)

+ Self-motivated individual with ability to work alone and/or with limited supervision

+ Candidates selected will be required to complete a drug-screening and background check


+ Bachelors degree

+ 2 or more years of experience troubleshooting/repairing semiconductor equipment

+ Experience with vacuum-based or wet chemistry (Plating), or dry chemistry (PVD), equipment, utilizing software-controls

**Why Kelly** **** **?**

Your engineering skills are in demand, but how do you find the right fit? Easy. With Kelly Engineering, our experts connect you with leading organizations where you can learn and grow, collaborate on innovative projects, and keep your skills sharp with top technology. Whether you prefer the variety and flexibility of short-term projects, or are looking for something more long-term, were here every step of the way to find your dream engineering job.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-12-10 Expires: 2022-02-10

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Field Service Technician

Kelly Services
Billerica, MA 01822

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