10 days old

Field Service Technician

Kelly Services
**FIELD SERVICE TECHNICIAN - Florida Territory**

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

+ Clean, repair and refurbish instruments sent into EBS for service, exchange or lease.

+ Provides product service and operational assistance to customers and distributors.

+ Installs instruments at customers site and provides application/service training.

+ Completes service calls according to the service plan; troubleshoots, coordinates, schedules, prepares and processes paperwork. Identifies the best methodology to fix the problems at the lowest possible cost.

+ Decides what parts to have in trunk stock by effectively maintaining an inventory of repair parts.

+ Processes the return or disposal of defective parts effectively.

+ Communicates with Sales and Marketing team regarding customer dissatisfaction, product problems, customer status changes, product improvement, and competitive information in an effort to prevent future concerns.

+ Applies effective time and territorial management techniques and organizes cost effective travel plans.

+ Provides extended hour coverage and can travel outside normal work hours when required.

+ Submits required reports and documents in a timely manner.

+ Promotes service agreements to customers.

+ Maintains a professional and positive demeanor to customers.

+ Other duties as assigned


To perform the job successfully, an individual should demonstrate the following competencies:

+ Customer Service manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

+ Detail Oriented double-checks the accuracy of information and work product to provide accurate and consistent work; expresses concern that things be done right, thoroughly, or precisely; completes all work according to procedures and standards.

+ Interpersonal Skills - focuses on solving conflict; maintains confidentiality; listens to others without interrupting; remains open to others' ideas and tries new things.

+ Judgment - ability to work independently; displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions.

+ Oral Communication - speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.

+ Problem Solving - identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; uses reason even when dealing with emotional topics.

**Why Kelly** **** **?**

Your engineering skills are in demand, but how do you find the right fit? Easy. With Kelly Engineering, our experts connect you with leading organizations where you can learn and grow, collaborate on innovative projects, and keep your skills sharp with top technology. Whether you prefer the variety and flexibility of short-term projects, or are looking for something more long-term, were here every step of the way to find your dream engineering job.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-09-06 Expires: 2021-10-07

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Field Service Technician

Kelly Services

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