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7 days old

Field Service Technician

Kelly Services
Hickory, NC 28601
**Field Service Technician, Hickory, NC 28601**





Kelly Services is seeking a Field Service Technician with experience within a technical service environment and knowledge of MS Office. 1 year + or can have just graduated from a Technical program. Provides onsite monitoring of the EMA50 Mobile System (Robot) within a supermarket or supermarkets. May evaluate and repair services of devices / solutions, according to service contract requirements. Candidate should have examples of being a trustworthy employee and examples of exemplarity customer service. Personality counts in this position for one of our top clients Hickory, NC.





**Length:** (Contract W2)- (Possibility to extend or convert)



**Pay Rate:** $17.50/hr. (W2)



**Schedule:** 7am-4pm (may be a bit flex), 1 Hour Lunch Break, Overtime will be required.



**Dress Code:** Rubber Soled shoes (no sneakers), can wear nice jeans with Golf Shirt. No T-shirts or Hats.



**Training:** Training will be paid. Will train with Engineer for 1-2 days prior to start of assignment. Candidate will be supplied with a Laptop/Bag. Candidate needs a cell phone to communicate with Manager of Technical Project.





**Overview of Position and Responsibilities:**




+ Candidate will be on their feet following robot around entire store 2x per day. It takes about 2 hours for the robot to complete the program. The other times the candidate will be uploading data and creating reports.




+ Consistently demonstrates positive customer interaction skills, responsiveness, actively listening and mentoring from other more senior Field Service Technicians or Management.

+ Will be standing most of the day following the Mobile System throughout the store.

+ May also perform basic troubleshooting, physical / mechanical repairs, inspection, retrofits, firmware and software updates, cleaning, testing and return to service, verifying operation of the device.

+ Calibration and maintenance tasks of the tools/equipment used in the operation. Keeps tools and testing equipment in good working order. Develops and demonstrates expertise in repair tasks that require advanced skills (i.e. advanced soldering, board reflow, special downloading, etc..)

+ Recording hours worked onsite.

+ Learns and demonstrates the ability to create work instructions, check sheets, or other process documentation

+ Utilizing excellent customer service skills and responsiveness to the customer and company management while keeping the publics safety top of mind.





**Job Requirements**




+ High school or equivalent

+ 2 years in a technical services industry or has completed a Technical Education program recently.





**Entry level Key Skills and Competencies:**




+ Must have reliable transportation with capability to carry spare parts inventory.

+ Must be physically able to climb, bend, kneel, and lift and carry up to 50 lbs.

+ Must have good working knowledge of MS office.

+ Strong organizational, time management and communication skills

+ Driving records must be maintained that meets with company internal policies

+ Must also be able to work independently and possess a good work ethic.





**Position Specific Duties:**




+ Public Relations

+ Prevent shoppers from getting too close to Mobile System (MS)

+ Prevent shoppers from getting between MS and shelf

+ Use guided responses to on-site customers questions and inquiry

+ Contribute to the positive image of the company with both customers and staff

+ Activities

+ Start-UP

+ Power on / Power Cycle the Mobile System (Cannot be powered on unattended)

+ Verify that self-test has completed successfully

+ Follow checklist for Self-Test Failure

+ Resolve inability to un-dock

+ Operation (Run)

+ Run Execution

+ Prevent collisions

+ Prevent Mobile System from traveling through spills

+ Monitor Mobile System through a visualization tool (laptop will be provided)

+ Run Exceptions

+ Verify Mobile System is not repeatedly trying to enter a blocked aisle

+ Recovery from Trapped state

+ Response to Localization loss

+ Response to SW process crash

+ Response to Stuck light curtain

+ Call for Support if exception cannot be resolved

+ Under Remote Engineering or Managed Services supervision - Perform SW & Configuration updates as necessary

+ Step by step instruction with screen shot documentation.

+ Under Remote Engineering or Managed Services supervision Troubleshoot minor issues (No open cabinetry or electronics should be exposed)

+ Under Remote Engineering or Managed Services supervision No Hardware Updates other than firmware/SW updates

+ Run Wrap-up

+ Verify that Mobile System has correctly docked and is charging

+ Resolve inability to dock




+ Safety

+ Trigger E-Stop

+ E-Stop Recovery

+ Environment

+ Validate that Store is ready for Job per checklist (i.e. aisles not blocked)

+ Reports

+ Document any incidents

+ Review generated Panoramas per specifications

+ Collect Debug data / Logs

+ Upload Debug data / Logs

+ Report any exceptions with Support Desk.

+ Work with Engineering & Service Area Managers to collect aggregate data of successes, failures and other issues to help inform operation, business, engineering departments

+ Support and document reliability experience and improvements


**Why Kelly** **** **?**



By partnering with Kelly IT, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.




**About Kelly** ****



At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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Posted: 2021-01-13 Expires: 2021-02-13

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Field Service Technician

Kelly Services
Hickory, NC 28601

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