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Field Service Technician

Kelly Services

Irving, TX
Job Code:
  • Engineering
Kelly Services
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Job Details

Job Title Field Service Technician

Jobid US588YBJ_BH1435425

Location: Irving, TX, 75062, USA

Description Kelly Engineering has a great opportunity for 2 experienced Mobile Phone Testing professionals in the Irving area. These are 6 month contract to hire positions for experienced Application Testing professionals in the Mobile Phone industry. Please take a look at the following description and let me know if you are interested in proceeding.

The Field Service Engineer builds solid customer relationships while managing a complex scope of support issues of customers by acting as an onsite technical resource and/or coordinating with other groups to assist the customer in their use, support and implementation. Maintains a high level of communication with local operations and other on-site locations to ensure service levels are optimized.

Dallas, US

• Based at the local office with requirements to travel frequently for multiple weeks to discuss any issues or feedback and provide support to employees and client management. The ability to drive and own transport is crucial) • Work closely with Account Manager, Field Support, Engineering and Project Management team on any issues • Ensure the success of products within customers’ operations by providing extraordinary customer relationship management • Provide ongoing recommendations to further enhance service delivery. • Collaborate with internal groups and teams • Accountability for reporting on, and driving the health and welfare of the program/service • Technical understanding and ability to describe the program/service provided • Key program/service expectations (critical success factors, critical user base, etc) • Mandated processes are known and followed (Service Lifecycle, Release, Change, etc) • Facilitate and manage sync meetings with customers / partners drive future roadmap discussions and forum to discuss what’s working well and what is not • Ongoing training and training audits of site personnel. • The position requires you to go onsite to a customer location and help in the root cause analysis and resolution. • Responsible for the execution of customer satisfaction data and provide analysis together with ongoing monitoring. • Scheduled travel is expected. Overnight travel is expected for critical reactive onsite technical support.

Experience and Skills Requirement
Candidates must have 3-6 years of experience in technical support within operational environments. Preferably in mobile phone app testing

Primary Technical Abilities:
• Possesses deep technical expertise windows environment • Ability to enhance the technical expertise of customer counterparts • Possesses deep technical expertise in windows set up and applications • The job also would involve troubleshooting custom applications built on top of the above products. • Practical Win32 user mode debugging and managed code debugging are preferred skills. • The successful candidate must possess excellent knowledge of debugging tools and development skills, performance monitoring and tuning • Accountable for root cause analysis, prevention and knowledge transfer, identifies routine bugs. • Solves complex technical problems through sound, creative troubleshooting. • Examines possible workarounds and escalates as required. • Must have solid understanding of client/server, networking, and Internet technologies fundamentals. • Ability to enhance the technical expertise of peers via the development of product training, mentoring of new hires, and team content development

Communication skills
• Technical writing skills and Presentation/Training skills • Must possess the ability to work independently with minimal management supervision and as part of global team • Very strong written and verbal communication skills • Excellent presentation skills

Customer Service Skills
• Responsiveness to customers: Deals effectively with customers amid highly sensitive situations, responsible for ongoing customer communication and satisfaction. • Demonstrated aptitude for providing exceptional customer service in politically charged environments • Unrivaled passion for customer / partner service • Excellent Program / Project Manager skills aligned to PMI practices • Demonstrated ability to deal with ambiguity • Ability to work independently • Must have exceptional People & Problem Mitigation skills

College or University degree in technical discipline or equivalent certification is required. Industrial Engineering background is a plus.

**Why Kelly** **®** **?**

Kelly puts you in charge of your career, with access to cutting edge projects and technologies inindustry leading organizations. Top companies throughout the world have trusted Kelly as a premiersource of engineering talent and services since 1965. And engineering job seekers know Kelly as a firmwith an unmatched reputation for quality, integrity and professionalism. Whether you seek the varietyand flexibility of working on short term project engagements, or prefer contract-to-hire or directhire placement with our clients, apply with Kelly to explore opportunities that suit your specificprofessional interests.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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