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28 days old

Field Service Technician

Kelly Services
Loveland, CO 80539
**Job title: Field Service Technician**



**Location: Loveland CO**



**Duration: Direct Hire**



**Pay: $65,000-$75,000/annually DOE**





Kelly Services is seeking a talented Field Service Technician to join our customers team of outstanding professionals. Our customers products are meticulously and intelligently designed to deliver value to customers and this candidate will be an integral part of the process. This is your opportunity to work with like-minded, passionate, technical professionals dedicated to making a difference in the world. This company is made up of a team of 50 who are accustomed to wearing multiple hats, working collaboratively, and comfortable expressing ideas to a receptive management team. If you consider yourself an outgoing and approachable person who is adept at connecting with all levels of the organization and have an interest in green fleets and technology, we want to hear from you.



**About the position:**



Reporting to the Customer Operations Manager, this position is for a Field Service Technician and is responsible for providing a high level of on-site and remote support to customers and service providers. A qualified person in this position acts as a mobile field service technician to resolve technical (mechanical, hydraulic, and electronic) issues in a timely fashion in order to maintain a high level of customer satisfaction. This position is multi-functional, serving as a technical resource to help customer and service provider technicians identify, troubleshoot, and resolve in-field issues along with a number of other responsibilities within the company.







_Key accountabilities include:_




+ Serve as a customer-facing technical member of the Customer Operations team.

+ Install, commission, troubleshoot, repair, and maintain existing and future fielded products (local and remote).

+ Interface and communicate with engineers, other staff, and customers to provide effective end-user support to resolve issues.

+ Serve as a professional representative with timely and courteous responses to customer service calls.

+ Develop and maintain service information and history using the companys service database and other software tools.

+ Consult with engineering teams to troubleshoot and resolve unusual in-field issues or problems.

+ Develop documentation, processes, and procedures related to company best practices; develop thorough knowledge of these documents and processes and instruct others in their application.

+ Read and evaluate installation and service material (engineering drawings, schematics, diagrams, etc.), make appropriate updates and revisions as necessary.

+ Provide serviceability input during design reviews (prevent serviceability problems before they arise).

+ Advise staff regarding in-field product performance, customer satisfaction, and areas of potential product improvement.

+ Provide on-site training and periodic audits of company authorized conversion and service providers.

+ Provide on-site training for customers (driver and technician training).

+ Assist with testing, repair, and production duties at HQ technical facility.



**Skills/Experience/Knowledge required:**



_Mandatory:_




+ Certificate of Completion from accredited automotive technical school

+ Excellent customer service-oriented skills and attitude

+ Comprehensive knowledge of shop and automotive tools

+ Excellent mechanical and electrical aptitude

+ Good interpersonal communication skills, ability to effectively communicate in-person, over the phone, and in written formats

+ Proactive, self-motivated, and independent worker; ability to work alone or as part of a team

+ Able to possess and maintain a valid drivers license with safe driving record and ability to be covered under companys insurance policy.

+ Ability to read drawings, prints, schematics, and diagrams

+ Strong troubleshooting ability and outside of the box thinking

+ Must be proficient with computers (MS Office suite, basic networking, service tracking software)

+ Ability to travel (may exceed 25% of time, travel can be irregular and immediate)

+ Ability to work extended work shifts, may exceed 12 hours at times

+ Excellent problem solving and creative thinking

+ Highly organized and documented

+ Proven service experience / history





_Preferred:_






+ Electric vehicle maintenance and repair experience

+ Medium and Heavy-Duty truck experience

+ Automotive diagnostics (CAN, OBDII) and repair experience

+ Vehicle programming experience (tuning and optimization with software)

+ Automotive wiring experience

+ Commercial Drivers License (CDL)





Qualified candidates should email resume and references for consideration to ray.brown@kellyengineering.com .



Kelly Services, Inc. is an Equal Opportunity Employer.








**Why Kelly** **** **?**



Your engineering skills are in demand, but how do you find the right fit? Easy. With Kelly Engineering, our experts connect you with leading organizations where you can learn and grow, collaborate on innovative projects, and keep your skills sharp with top technology. Whether you prefer the variety and flexibility of short-term projects, or are looking for something more long-term, were here every step of the way to find your dream engineering job.




**About Kelly** ****



At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2020-08-21 Expires: 2020-09-21

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Field Service Technician

Kelly Services
Loveland, CO 80539

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