8 days old

Field Service Technician

Kelly Services
San Francisco, CA 94103
**Kelly Services** is currently seeking a **Field Technical Support Engineer** for a Direct Hire opportunity with a leading Bio-Medical company. This position requires 70% travel to customer locations throughout the West Coast. Ideal candidates will be located in California either near the Bay Area or Los Angeles/San Diego.

**Job Summary:**

The Field Technical Support Engineer (FTSE) provides technical support to customers. In this newly-created role, the FTSE will work both remotely and in the field with customers and partners maintaining and upgrading instrumentation and providing timely troubleshooting assistance. The FTSE will work closely with Field Applications Scientists, Technical Support and Engineering teams to ensure an unrivalled customer experience. **This position requires at least 50% travel**,** **_primarily covering the West Coast but occasional travel to the rest of the USA and beyond may be required._**

**Job Duties:**

+ Provides technical support for company product lines and services by answering customer technical inquiries. Inquiries may be received via telephone, email, and/or web chat.

+ Conducts installations and training at customer sites.

+ Performs instrument calibrations, upgrades and repairs.

+ Troubleshoots and documents customer issues with recommended solutions.

+ Submits Change Requests (CR) for design and/or process changes with support documentation for change

+ Accurately records pertinent information from customer interactions and follows up to ensure the highest level of customer satisfaction.

+ Makes recommendations to the internal teams for future software and hardware design improvements.

+ Conducts software usability testing.

+ Contributes to all aspects of company's Quality System.

+ Packs and ships instruments, as required, from customer sites.

+ Presents technical updates to colleagues and contributes to department meetings.

+ Works collaboratively across the business to build partnerships with Field Applications Scientists and internal teams.

+ Complies with all applicable policies regarding health, safety and environmental policies.

**Job Requirements:**

+ BS in biomedical engineering or related field, and at least 3 years of experience in providing engineering support. MS Preferred.

+ Robust troubleshooting skills.

+ Basic understanding of Local Area Networks (LAN) and how they are configured.

+ Experience in a customer facing role preferred.

+ Strong written, verbal and interpersonal skills. Ability to communicate effectively with customers and internal teams.

+ Proactive; works under minimal supervision.

+ Hands on experience with multimeters, wrenches, screwdrivers, torque wrenches, scales, drills, cutting tools, etc.

+ Must be able to lift 35 lbs.

+ Preference will be given to applicants who reside in the Bay Area or LA/San Diego Area.

+ **Ability to travel ~ 50-70% (under normal, non-pandemic situations).

**Why Kelly** **** **?**

Your engineering skills are in demand, but how do you find the right fit? Easy. With Kelly Engineering, our experts connect you with leading organizations where you can learn and grow, collaborate on innovative projects, and keep your skills sharp with top technology. Whether you prefer the variety and flexibility of short-term projects, or are looking for something more long-term, were here every step of the way to find your dream engineering job.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-09-13 Expires: 2021-10-14

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Field Service Technician

Kelly Services
San Francisco, CA 94103

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