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Field Service Technician

Kelly Services

Tampa, FL
Job Code:
  • Customer Service
Kelly Services
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Job Details

Job Title Field Service Technician

Jobid US57L8BM_BH1429863

Location: Tampa, FL, 33603, USA

Description Kelly Services is looking for a Field Service Technician to join a local growing company. This position would be supporting DoD clients in the clients in the Bay area. If you are interested please apply or send your resume directly to

Essential Duties and Responsibilities:

+ Deliver superior customer service in a professional and timely manner.
+ Strong Team Member and customer client relationships skills
+ Create detailed documentation and have strong organizational skills
+ Excellent listening and communication skills, both verbal and written
+ Ability to work on multiple priorities and /or projects simultaneously in a fast paced environment
+ Ensure rapid response, escalation, and resolution to achieve the restoration of services.
+ Ability to resolve root cause problems with complex Windows domain environments
+ Maintain and improve client loyalty
+ Participate in technical research and development to enable continuing innovation within the client infrastructure
+ Ability to autonomously research and provide professional solutions
+ Other Duties and responsibilities as assigned by management.
+ Have reliable transportation and a valid State of Florida Driver’s License
+ Able to work rotating shifts and on weekends
+ Able to travel to jobsites on off hours if needed
Employees are expected to demonstrate:

+ Experience in server hardware builds and remediation
+ Experience with Hyper-V virtualization
+ Experience using backup and recovery technologies
+ Experience with firewalls, switches, and wireless infrastructure
+ Experience Microsoft Exchange and email protocols
+ Experience with virus removal and system recovery
+ Ability to repair and recover from hardware or software failures
+ Advanced experience in Active directory and DNS concepts
+ Advanced experience in Microsoft RDS environments
+ Advanced understanding of network protocols and troubleshooting techniques
Experience in the following technologies is a plus:

+ Kaseya RMM
+ Sonic Wall
+ 2X
+ Barracuda
+ Symantec Cloud Virus Protection
+ PRTG Network Monitor
+ Storage Craft
**Why Kelly** **®** **?**

With Kelly, you’ll have direct connections to leading IT organizations in the best companies aroundthe globe—offering you the chance to work on some of today’s most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunitieswill help you take your career exactly where you want to go. We work with 95 of the Fortune 100™companies, and more than 3,000 IT hiring managers turn to us each year to access the best talent:people like you.

Last year we found 8,000 opportunities for IT professionals. Let us help advance your careertoday.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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