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14 days old

Field Service Trainer

Kelly Services
Statesville, NC 28625
Kelly Engineering is seeking a Full Time/Permanent **Field Service Trainer and Tech Support Technician in Statesville, NC,** you will provide technical support, provide field and factory training, and develop all forms of training for generator products. This position will ensure that distributors are supported with tools and training to address and provide solutions for technical issues related to generators such as Diesel Motors, and small compression motors.



**Role & Responsibility**

Customer Support



+ Assist dealers in troubleshooting and resolving Client equipment problems.

+ Assist in field problem identification and resolution.

+ Use field feedback to feed the Early Detection

+ System (EDW) and then follow issue through to resolution by working with engineering sourcing and operations to develop a problem solution. Then implement solution to the field.



Product Development



+ Assist with development of new products to ensure potential issues are identified and resolved early in design.

+ Initiate and develop unit modifications when involved in reliability issues and lead to product redesign through engineering.



Customer Training



+ Train distributors in troubleshooting, safety and maintenance of Client generators.

+ Train distributors on Paralleling of Generators.

+ Develop training curriculum for new generators developed by Client. Work with the engine manufacturers and other sourced product manufacturers to develop those portions of the training material.



**Job Requirement**



+ Strong working knowledge of Generator systems including switchgear and accessories.

+ Experience in Generator Paralleling applications strongly preferred

+ Strong working knowledge of software and electronic control systems

+ Must be able to read and interpret electrical schematics and understand diesel engine operating principles and characteristics.

+ Strong engine background

+ Training Experience

+ Good interpersonal communication skills.

+ Ability to effectively utilize personal computer including Windows applications (MSWord, PowerPoint, Excel, Access, Email, etc).

+ Ability to multitasking and function in an interrupt-driven environment

+ Experience: 5 >7 years experience

+ 5-10 years of technical support and/or training on Generator/Compressor Products.

+ Technical competency in servicing and applying generators

+ Valid drivers license with clean Department of Motor Vehicle driving record.



**Others**

This role will require travel approximately 30% of the time. The Technician must be located in Statesville, NC.



**Why Kelly** **** **?**






Your engineering skills are in demand, but how do you find the right fit? Easy. With Kelly Engineering, our experts connect you with leading organizations where you can learn and grow, collaborate on innovative projects, and keep your skills sharp with top technology. Whether you prefer the variety and flexibility of short-term projects, or are looking for something more long-term, were here every step of the way to find your dream engineering job.






**About Kelly** ****






At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.



Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2022-06-13 Expires: 2022-07-14

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Field Service Trainer

Kelly Services
Statesville, NC 28625

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