18 days old

Field Services Call Center Agent

Kelly Services
Grand Rapids, MI 49507

**Kelly has a Temp-to-Hire opportunity for a Grand Rapids Call Center that is looking for great talent!**


Assists consumers by providing highest level of customer service; remains professional and polite at all times.

Provides primary dispatching and administrative duties related to scheduling requests for service to technicians.

Creates, dispatches and processes work orders to field personnel while ensuring all appropriate documentation and data entry is completed in a timely manner; interprets and follows-up on technician reports.

Develops strong relationships with technicians and business partners.

Applies departmental policies and procedures to resolve complex situations.

Sources and onboards new and potential technicians; provides candid feedback and coaching to technician workforce.

Acts as an account owner and business partner to technicians; identifies group opportunities; negotiates as needed.

Performs as a liaison for business-to-business accounts; provides timely responses and completes tasks within established service-level agreements; identifies potential growth opportunities; onboards new accounts.

Responds to standard questions and concerns from customers; follows-up with appropriate documentation on nature and status of claim and/or case; completes a variety of forms and documents based on guidelines, customer responses and operational procedures; informs customer of results and closes out claims/cases as appropriate.

Aids internal and external customers during claim and general call center process; forwards call and relevant information to other team members, departments or supervisors as required.

Performs other duties as assigned.


1-year minimum customer service experience in a call center environment is _required_ ;

Office or customer service experience is preferred;

High school graduate or equivalent education is required;


Professional telephone etiquette;

Ability to read and interpret information; Proficient computer and data entry skills; comprehensive knowledge of computer operations, including software and web-based programs; SalesForce; Applix; Microsoft Office applications (Outlook, Word, Excel, PowerPoint, etc.);

Ability to solve problems; diffuse escalated customer situations; excellent decision-making and negotiation skills;

Self-motivated with strong work ethic, time management and interpersonal skills; ability to work well with others;

Ability to operate dual screens and multitask; detail-oriented; follows instructions;

Knowledge and understanding of department metrics for productivity and quality;

Maintain professional appearance and provide positive company image.

**We are interviewing today, don't miss out on this opportunity! Send your resume to** **_zachary.skinner@kellyservices.com_** **today for immediate consideration!**

**Why Kelly** **** **?**

Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-05-31 Expires: 2021-07-01

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Field Services Call Center Agent

Kelly Services
Grand Rapids, MI 49507

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