17 days old


Kelly Services
Bloomington, IN 47407
**BH: 3505021**

***** MUST BE ABLE TO WORK ON AN EMPLOYEE BASIS ***** **NO Corp-to-Corp** ***** ON-SITE *****

**Our Client is expanding and currently seeks a**



**_for a 6+ month assignment with possible extensions!!_**

**_***NOTE*** If your experience is not in this area of specialty, please refrain from sending your resume._**

**LOCATION: Bloomington, Indiana**

**Leverage your WINDOWS LINUX - CUSTOMER SUPPORT skills**

**to help take your career with our Client to**

**the "Next Level" for 2021 and beyond!**

Our Client is seeking a Field Services Technician who will be responsible for ensuring that client related technical issues are resolved in a quick and proper manner. This position will require significant interaction with internal clients, IT associates, and third-party service providers. Position requires a strong bias towards service, quality, and customer satisfaction.


Associates degree in Computer Science or related discipline. Equivalent work experience will be considered.

Microsoft Certified Professional (MCP) or Microsoft Certified Systems Engineer (MCSE) certification is desired, but not required.

Minimum of 4 years relevant direct technical support experience.

Work experience within a pharmaceutical manufacturing and/or laboratory environment is preferred but not required.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Ability to speak English required.

Ability to work effectively under pressure to meet deadlines. Individual may be required to sit, stand, walk regularly and occasionally lift 0-50 pounds. Be accessible to general office, laboratory & manufacturing areas and use required office equipment. Specific vision requirements include reading of written documents and frequent use of computer monitors.

Must be able to work non-standard hours (weekends, evenings, nights) as needed

Service oriented attitude (flexible, personable, approachable)

Must have excellent understanding of personal computers, peripherals & associated accessories. Solid understanding of personal computing applications (MS-Office, Visio, Outlook, etc.).

Excellent working knowledge of networks and server infrastructure.

Good working knowledge of business applications.

Responds directly to clients regarding routine requests in a timely manner.

Assists colleagues in providing counsel to others on complex issues; aids in the development of strategies for achieving client goals.

Good analytical and problem-solving skills, with strong attention to detail.

Strong interpersonal skills with excellent written and verbal communication abilities.

Self-motivated with the ability to function independently in a deadline driven work environment.

Good understanding of computer systems validation is desired.


Understands basic user technology issues and provides solutions based upon basic proven methods.

Researches, evaluates, and provides technical solutions to address defined business requirements. Identifies alternatives and present recommendations that meet user needs and comply with established standards.

Interacts with clients to process basic service requests or resolve basic technical problems.

Replaces and rebuilds hardware components as needed.

Installs/removes/configures basic software applications.

User account administration

Procurement in accordance with corporate guidelines

Compliance with purchasing licensing guidelines

Coordinate local support vendor relationships

Ensures compliance with system patching & AV requirements

General site application support & troubleshooting

General network, telecom & server support

Ensures call tickets are updated and closed in a timely manner. Escalates calls to Manager, Field Service and/or other teams as required.

Understands and complies with relevant Standard Operating Procedures.

On call 24x7 for emergencies and special projects.

Effectively communicates clear, concise and accurate status as required.

Provide updates of specific site requirements.

Other duties as may be assigned or required.

**Educational Qualifications:**

High School diploma

**Shift:** 3 rd Shift - 11pm-7:30am Sun Thurs

**Important information:**

+ **There is no per diem with this position**

+ **There is no relocation budgeted for this position. If this position requires you to relocate you will be responsible for those costs.**

+ **MUST be able to work without sponsorship or VISA transfer for this position.**


**Why Kelly** **** **?**

By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-05-31 Expires: 2021-07-01

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Kelly Services
Bloomington, IN 47407

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