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Field Support Coordinator

Kelly Services

Raynham, MA
Job Code:
  • Healthcare
  • Coordinators
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Job Details

Job Title Field Support Coordinator

Jobid US41ALJP_BH1408034

Location: Raynham, MA, 02767, USA

Description Kelly Services has multiple positions for **Field Support Coordinators** for our client in Raynham, MA.

This position is responsible for researching complex issues and inquiries, and fully investigating them to resolution.

**Day-to-Day Activities:**

+ Responsible for more complex sales inquiry/service complaint management to achieve a “close-loop” resolution process. All work done in compliance to department SOPs and SOX.
+ Assigns and/or serves as “Case Owner” to investigate escalated issues/service requests and communicates updates to Field and internal business partners.
+ Follows-up on open inquiries and escalates unresolved calls to appropriate subject matter experts based on SOP.
+ Reviews order error and order hold reports, kit hot lists, sales service issues, football logs, etc. and takes action based on need as instructed by SOP.
+ Provides Area Management to designated regions in the US and OUS:
+ Review long term sets with Business Analysts for assigned region prior to due dates.
+ Create and publish daily due back reports, report on late sets and missing instruments to Sales Consultants
+ Partner with Sales Consultants to reduce reservation system interruptions
+ Works in conjunction with Field Operations to process asset disposals

High School Diploma


+ Demonstrates an understanding of the supported franchises and business processes needed to achieve results.
+ Understands relevant products and applies this knowledge to day-to-day responsibilities.
+ Effectively uses listening, verbal, and written skills to share information and achieve desired outcomes in a professional manner. Interested and qualified candidates can forward resumes to the following:

**Jim Prokop I Onsite Recruiter**

Kelly Services, Inc. I GTS – Recruiting and Sourcing

Kelly E-mail:

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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