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23 days old

Field Support Representative

Kelly Services
Fremont, CA 94536
**Your next good thing is right here** . At Kelly Professional & Industrial, were all about helping you discover whats next in your career. And we just so happen to be seeking a **Field Support Representative** to work for a client in Fremont, CA. If this sounds like the right fit for you, read on and apply!


**Schedule:** Monday- Friday, 8:00 AM- 5:00PM

**Pay Rate** : $21.50 per hour


**DRIVING is required** supporting various customer site locations primarily located the East Bay by providing office services support to include Printer Fleet, Mail Ops, Production Print, and other client requested services. (Customer Service).


**Day to Day Responsibilities for a** **Field Support Representative** **:**


+ Under the direction of the Enterprise Support Manager (ESM) or Area Operations Manager (AOM) this key position supports daily operations, implementations, expansions, promotions and administration of Enterprise/Area Accounts within an assigned territory.

+ The FSR is responsible for a broad knowledge of Ricoh operational services and complete knowledge of account service delivery requirements.

+ Delivers operational excellence as a fill-in for onsite personnel absences, training and vacations throughout assigned territory locations.

+ Assists with the development of Site Procedure Guides and ensures compliance with all aspects of company Service Excellence.

+ An integral member of the service team by supporting the daily operations of one or more MS locations for all contracted service.

+ Assists with new MS site implementation.

+ Utilizes TRAC for tracking onsite services

+ Understand site requirements and performing associated duties

+ Knowledgeable of all area services within assigned accounts

+ Performs daily visual inspection of site services and company and customer compliancy to safety.

+ Routinely spend time overseeing the service delivery quality and answering the questions of on-site staff

+ Optimizes services and personnel resources in a wider area beyond the site level in order to meet deadlines.

+ Fills in for absences or vacations of the onsite resources, may include site supervisor.

+ Coordinates all aspects of services, which entails traveling to and from various accounts.

+ Answer questions for the other staff during completion of in-house and off-site services.

+ Creates and maintains a customer-focused environment.

+ Is responsible for customer satisfaction by engaging end-user feedback.

+ Is responsible for raising customer issue to ESM/AOM, Supports the resolution to completion.

+ Validate Site Procedures guide documentation, escalating gaps to SM/ESM/AOM

+ Routinely identifies and documents process improvement suggestions and communicates them to management.

+ Assists in the training of new and existing employees. Focus daily time to overseeing employee work and answering questions.

+ Ensures field compliance with RICOH Service Excellence performance requirements.

+ Proactively manage service requests for hardware and software solutions in the service center.

+ Arrange for service calls and follow through on escalations

+ Effectively escalate technical issues as defined in site procedures guide

+ May order operational supplies for support of contracted services per procedures guide

+ Collects data for the completion of the Monthly Management Report as directed

+ Proficient in implementation, documentation of site procedures, and sufficient quantity to support operations now and in the future

+ Other duties as assigned


**REQUIREMENTS:**


+ High School Diploma or equivalent is required.

+ Looking for someone who is Technically sound, energetic, self-driven, customer service focused team player.

+ Driving is required. Primarily East Bay (Concord, San Francisco, Fremont). There is validation or reimbursement for parking.

+ There is standard lifting expectation with some standing or walking can be expected.

+ The person will be required to lift 50 (lbs.).


**What happens next?**


Once you apply, youll proceed to next steps if your skills and experience look like a good fit. But dont worryeven if this position doesnt work out, youre still in our network. That means all our recruiters will have access to your profile, expanding your opportunities even more.


Helping you discover whats next in your career is what were all about, so lets get to work. Apply to be a **Field Support Representative** today!


**Get a complete career fit with Kelly** **** **.**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kellys Human Resource Knowledge Center.
Kelly complies with the requirements of Californias state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
Posted: 2022-09-09 Expires: 2022-10-10

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Field Support Representative

Kelly Services
Fremont, CA 94536

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