11 days old

Field Support Representative

Kelly Services
Marlborough, MA 01752
**Your next good thing is right here** . At Kelly Professional & Industrial, were all about helping you discover whats next in your career. And we just so happen to be seeking a **Field Support Representative** to work for a client in Marlborough, MA 01752.If this sounds like the right fit for you, read on and apply!

**Schedule:** Monday- Friday, 8:00 AM- 5:00PM

**Pay Rate** : $19.00 per hour

**Requires reliable transportation**

**Day to Day Responsibilities for a** **Field Support Representative** **:**

The FSR is responsible for a broad knowledge of operational services and complete knowledge of account service delivery requirements. Delivers operational excellence as a fill-in for onsite personnel absences, training and vacations throughout assigned territory locations. Assists with the development of Site Procedure Guides and ensures compliance with all aspects of Service Excellence.

Duties range from sorting/delivery of mail/working in a copy center/ covering reception/ first responder to copy machines needing paper/toner, placing service calls.

An integral member of the service team by supporting the daily operations of one or more MS locations for all contracted service.

Assists with new MS site implementation.

Utilizes TRAC for tracking onsite services

Understand site requirements and performing associated duties

Knowledgeable of all area services within assigned accounts

Performs daily visual inspection of site services and customer compliancy to safety.

Routinely spend time overseeing the service delivery quality and answering the questions of on-site staff Optimizes services and personnel resources in a wider area beyond the site level in order to meet deadlines.

Fills in for absences or vacations of the onsite resources, may include site supervisor.

Coordinates all aspects of services, which entails traveling to and from various accounts.

Answer questions for the other staff during completion of in-house and off-site services.

Creates and maintains a customer-focused environment.

Is responsible for customer satisfaction by engaging end-user feedback.

Is responsible for raising customer issue to ESM/AOM, Supports the resolution to completion.

Validate Site Procedures guide documentation, escalating gaps to SM/ESM/AOM

Routinely identifies and documents process improvement suggestions and communicates them to management.

Assists in the training of new and existing employees. Focus daily time to overseeing employee work and answering questions.

Ensures field compliance with RICOH Service Excellence performance requirements.

Proactively manage service requests for hardware and software solutions in the service center.

Arrange for service calls and follow through on escalations

Effectively escalate technical issues as defined in site procedures guide

May order operational supplies for support of contracted services per procedures guide

Collects data for the completion of the Monthly Management Report as directed

Proficient in implementation, documentation of site procedures, and sufficient quantity to support operations now and in the future

Other duties as assigned


+ High School Diploma or equivalent is required.

+ Ability to Lift 50 pounds, a lot of standing and walking.

+ Drive up to 30 miles one way then can expense the rest per day.

+ The type of candidate would be A person that likes a challenge, enjoys providing customer service, does not mind physical work, each day is little different from the prior day.

+ Dress code is business casual, no jeans, sneakers t-shirts or work out gear.

**What happens next?**

Once you apply, youll proceed to next steps if your skills and experience look like a good fit. But dont worryeven if this position doesnt work out, youre still in our network. That means all our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover whats next in your career is what were all about, so lets get to work. Apply to be a **Field Support Representative** today!

**Why Kelly** **** **?**

Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2022-08-01 Expires: 2022-09-01

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Field Support Representative

Kelly Services
Marlborough, MA 01752

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