10 days old

Field Training & Service Representative

Kelly Services
Kalamazoo, MI 49048
**Job Description**

Medical/Therapeutic Field Training & Service Representative

Kelly Services has partnered with a company in Kalamazoo, Michigan and is seeking a Medical/Therapeutic Field Training and Service Representative. This would be a direct hire position, meaning you would be on the customer-s payroll day 1!

Please submit your updated resume to if interested!

Job Responsibilities:

- Assist with onboarding and ramping up of new therapeutic accounts partnering with a Representative by following a call plan. These in-person calls may include lab result reviews, training, and answering laboratory and oral fluid questions, supporting Medical practices with excellent medical data.

- Create opportunities to increase the volume of patient tests performed by customers. This will require lots of driving. May help offices collect oral fluid samples.

- Receive incoming sales leads and coordinate visits to customers. Provide administrative support, upon request, for sales materials and lab results. May be asked to represent the company at trade shows and other medical opportunities.

- Train new accounts on the company-s systems including specimen collection and submission, use of web portal and therapeutic value of oral fluid results.

- Complete client onboarding with primary focus on the New Account to Customer conversion process, and the customer retention process.

- Support Customer Service during heavy demand periods by answering phone calls and email questions from customers regarding drug testing results, specimen processing and our drug testing process.

- Update and maintain customer files in Salesforce including records of customer inquiries, Business Associate agreements, comments, complaints and actions taken while maintaining HIPAA compliance.

Candidate-s Requirements:

- Bachelor-s degree or higher in a Medical field (PA, Nursing, etc.), and minimum of two (2) years proven customer support and/or sales in healthcare, science field or related environment.

- Excellent interpersonal and organizational skills, proactive problem solving, successful planning and prioritizing of projects and tasks, and accuracy in proofreading communications and materials.

- Knowledge of Microsoft Office and contact management system, Salesforce a plus.

- Experience in a laboratory/medical environment preferred.

Please submit your updated resume to if interested!

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-11-04 Expires: 2019-12-05

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Field Training & Service Representative

Kelly Services
Kalamazoo, MI 49048

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