Financial Analyst in Horsham Twp, PA 19044


Pay: $ 30-40/hr


Finance Service Management Analyst


BASIC PURPOSE / SCOPE

Finance Service analyst will assist with the support of FLOW Service Management for the North America Capital Finance Team. This includes BBU end user training and problem escalations to the GB FLOW Team. He or she will work closely with various departments/levels throughout the company to address utilization of the FLOW application and FLOW service issues. The ideal candidate will have both an understanding and concern for the highest levels of customer service.


PRINCIPAL ACCOUNTABILITIES

Provide end-user training and support

Provide System Administration services

Develop and maintain internal knowledge documentation library

Work with both internal and external support teams to identify support processes, knowledge documentation

Assist with design requirements for self-service incidents and request forms

Work with partners as required

Identify opportunities in Service Management and work with internal support teams/ partners to improve the service area (i.e. request fulfillment, incident resolution)

Responsible for Service Management training program (documentation, scheduling, training, FAQs)

Exceptional prioritization and project management skills

Performs special projects as assigned by management


BACKGROUND / EXPERIENCE

Minimum of Associates degree or higher in business or related discipline.

Experience in customer service

Experience in Capital Expenditure and/or IT Service Management

Comfort level with a very high volume, fast paced operation in a time sensitive environment.

Excellent interpersonal & problem-solving skills, written and verbal communication skills.

High level of proficiency with Microsoft Office products, particularly Word, Excel and Power Point

Training experience required


**Why Kelly** **** **?**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.