17 days old

Financial Aid Specialist

Kelly Services
Asheville, NC 28815
**Financial Aid Specialist**

**Onsite: Asheville, NC**


Kelly Education is seeking qualified candidates for a DIRECT HIRE Financial Aid Specialist opportunity in Asheville, North Carolina. Working as a member of the Financial Aid Office, the Financial Aid Specialist will act as the first point of contact for students and families, triaging communication as appropriate. Specifically, duties associated with the advising of students on all matters concerning financial aid. This position will be "the face of the financial aid office" and be expected to exhibit exceptional customer service.

This position will work proactively with members of the financial aid office, as well as other integral offices on campus, identifying ways of providing the highest level of customer support to our students and their families thereby striving to enhance the student experience. Key priorities are to accurately process student documents and finalize files. This position will also support key office functions and responsibilities.


+ Answer phones, emails, and other communications.

+ Financial aid representative with various offices and constituents, both on and off-campus, to help determine and resolve matters pertaining to the students enrollment, account, and academic concerns that may impact eligibility for financial aid.

+ Counsel students regarding financial aid processes and policies.

+ Review students financial aid status to determine eligibility and direct students on how to finalize their documents and processes.

+ Assist the Director of Financial Aid in administering financial aid processes which may include (but not limited to) ISIR import, verification processes, eligibility determinations, processing outside scholarships.

+ Assist the Director of Financial Aid in formulating and developing financial aid services, policies, and procedures in compliance with the US Department of Education and NC State Education Assistance Authority.

+ Verify various documents and maintain student information to determine eligibility for financial aid using PowerFAIDS and Jenzabar EX.

+ Under the guidance of the Director of Financial Aid, administer the NC Need-Based Scholarship program.

+ Manages the verification process with vendor partner KHEAA.

+ Under the oversight of the Director, maintain and administer various programs, processes, and policies for the WWC study away program, Americorps, outside scholarships, transfer monitoring, exit counseling, etc.

+ Assists the Director of Financial Aid with the Colleges efforts to ensure compliance with federal regulations and audit requirements as specified by the US Department of Education, the NC State Education Assistance Authority, and other reporting entities.

+ Assists in office functions which may include mailing packets, reconciling data, filing documents, maintaining student files.

+ Other duties as assigned.


+ Bachelors degree required in counseling, education, finance, accounting, public administration, or communications.

+ One to two years experience working in a financial aid office and demonstrated working knowledge of the following financial aid systems/programs, COD, NSLDS, NC RDS, CFNC, ELM

+ One to two years of demonstrated experience working in customer service positions.

+ Basic working knowledge of Microsoft Excel


+ Three years or more experience working in a financial aid office

+ One to two years experience working with PowerFAIDS and Jenzabar EX

+ Advanced knowledge of Microsoft Excel

**Why Kelly** **** **?**

Looking for meaningful work that enriches the lives of students in your community? At Kelly Education, we connect passionate people with great jobs in local schools. Whether youre looking to work a few days a week or every day, want to work in a classroom or a non-instructional rolewell connect you with flexible work you can feel good about. Even if youre new to the education field, our thorough training and orientation will prepare you to be successful.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law. (
Posted: 2021-06-04 Expires: 2021-07-05

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Financial Aid Specialist

Kelly Services
Asheville, NC 28815

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