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Fraud Analyst - $15 Hr - SE Austin

Kelly Services

Austin, TX
Job Code:
  • Customer Service
Kelly Services
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Job Details

Job Title Fraud Analyst - $15 Hr - SE Austin

Jobid US576JAB_24767694

Location: Austin, TX, 78769, USA

Description **Job Description**

This position is a seasonal temp position in SE Austin 78752.

Position pays $15 an hour.

**Candidate should be flexible to any shift as company operates on 3 shifts. Shift information will be provided upon employment.**

The Fraud Analyst will provide critical support to the Risk Management team. The successful candidate will quickly develop an understanding of the Company, its organizational structure, and its key businesses in order to effectively perform risk management duties. The core responsibilities of the Fraud Analyst will be largely focused around protecting the company from various forms of risk and fraud by reviewing transactions and accounts. Fraud Analysts also work closely with Client Services, Charge-backs, Disputes, and New Accounts teams, as well as Compliance officers and all other internal teams to mitigate risk.


- Identify and track current fraud trends by reviewing transaction and account patterns

- Work reports and databases using established policies and procedures

- Test and provide feedback on process and system improvements that are based on changing fraud trends and patterns

- Work closely with internal functions including Disputes, Recoveries, Customer Service, and Compliance

- Monitor consumer transaction and account activity for potential fraudulent activity including identity theft, account take over, friendly fraud, and other identified risks

- Effectively communicate with appropriate authorities to resolve fraud concerns

- Maintain a high level of customer service while addressing customer, law enforcement, merchant, and bank requests via phone, email, and fax

- Adhere to a strict attendance and punctuality policy

- Adhere to strict compliance and regulatory requirements

- Assist in preparing SAR files, using various systems to obtain required documentation, and organize files according to established standards

- Work on projects of various degrees of engagement which are aligned with Corporate and Departmental Objectives using established guidelines; review, make decisions, and document results



- 1-2 years- experience in risk management, fraud investigation, chargeback representation, or law enforcement

- One year of experience in the Retail Banking, Payment Processing, or work experience in law enforcement/investigations

- Bachelor's degree preferred

- Knowledge of card processing, payment fraud prevention/detection techniques, and/or On-line Fraud Management

- Detail oriented with excellent research, organizational, and problem-solving skills

- Ability to manage multiple projects simultaneously

- Excellent organizational, communication, presentation, and interpersonal skills

- Excellent PC and technical proficiency in Microsoft Word, Excel, and PowerPoint

- Strong analytic and problem solving skills

- Interview and Interrogating skills

- Good customer service skills to include diffusing upset customers

- As provided in the company-s Background Check policy, eligible candidates may be subject to drug, criminal history, and credit checks, which will be conducted and used in accordance with applicable local, state, and federal laws



- Kelly-sponsored Affordable Care Act health care coverage available to eligible employees

- Group insurance options*

- Service bonus plan

- Holiday pay plan

- Weekly electronic pay options

- Online training campus that provides more than 3,000 free courses to help improve and develop skills

- Exclusive online employee community

- Employee assistance program available at no cost

- Corporate discounts

- Transportation Spending Accounts

- Offered and administered by Leslie & Associates. These plans are not sponsored by Kelly Services.

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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