12 days old

Fraud Prevention Services Phone Advisor

Kelly Services
Pittsburgh, PA 15222
Kelly Services is seeking a **Banking Fraud Rep** for our global financial client in the Station Square area of downtown Pittsburgh, PA. This is a full time, long term temporary position paying $17.55/hr to start. The Fraud department operates from 24 hours a day, 7 days a week, including holidays. Representatives will work set schedules, to include Saturday and Sunday.

**Schedule is: Sunday-Wednesday 9am-8pm**

**Job Description**

Fraud Representatives are responsible for monitoring debit and credit card accounts for fraudulent activities and for receiving inbound calls from our customers. Representatives are also responsible for providing high quality customer service by responding to telephone inquiries, customer requests, and problems related to debit and credit card fraud and dispute claims. Representatives will interface with multiple financial institutions and cardholders for multiple financial institutions to service all customer needs regarding fraud and dispute issues. Other responsibilities include:

+ Working directly with cardholders to resolve customer service issues or fraudulent/unauthorized activities.

+ Analyzing cardholder account transactions to identify abnormal activity that may be fraudulent, violate the terms of the merchant /cardholder agreement, or indicate a potential credit risk.

+ Contacting cardholders to validate the authenticity of charges.

+ Works to prevent loss once abnormal activity or unauthorized use has been determined

**Basic Qualifications**

+ High school diploma or equivalent

+ 1-3 years of call center OR Banking related experience

+ Well-developed ability to identify and interpret data and resolve exceptions

+ Ability to work with unwritten but generally understood instructions

+ Excellent verbal and written communication skills

+ Proficient computer skills, especially Microsoft Office applications

**In addition to working with the worlds most recognized and trusted name in staffing, Kelly employees can expect:**

+ Competitive pay

+ Medical, Vision, and Dental insurance options

+ Paid holidays

+ Year-end bonus program

+ Recognition and incentive programs

+ Access to continuing education via the Kelly Learning Center

**Important information:** This position is recruited for by a remote Kelly office, not your local Kelly branch. To be considered for this position, you must use the submit now button below to submit your resumes. If you have questions about the position, you may contact the recruiter recruiting for this position ( **** ) however your resume must be received via the submit now button included within.

**Kelly Services is an Equal Opportunity Employer.**

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-11-01 Expires: 2019-12-02

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Fraud Prevention Services Phone Advisor

Kelly Services
Pittsburgh, PA 15222

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