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French Bilingual - Customer Service Representative

Kelly Services

Shelton, CT
Job Code:
  • Customer Service
Kelly Services
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Job Details

Job Title French Bilingual - Customer Service Representative

Jobid US1727jb_25056411

Location: Shelton, CT, 06484, USA

Description **Job Description**

French Bilingual

Customer Service Call Center Representative

Shelton CT

Hourly Pay Rate: $14.00 maximum

Duties include:

- Receiving, documenting, and processing telephone calls from customers, mechanics, elevator phones and Otis local offices using an ACD phone system and mainframe data terminal.

- Ensuring the timely dispatching of service mechanics and may be required to escalate requests to field management.

- Working on other tasks as necessary such as, elevator phone programming and ACE (quality management system).

Ideal candidate must demonstrate:

- A strong familiarity with computers and basic application familiarity

- Excellent customer services skills, including professional phone etiquette and the ability to handle difficult customer and trapped elevator passengers.

- Excellent communication skills, including speaking, listening and writing as well as attention to detail and the ability to follow standard processes and procedures is a requirement.

- Ability to attain and maintain department performance metrics (such as number of calls per hour, log-in / out times, quality monitoring). Metrics and acceptable performance standards are established by management which reserves the right to modify them at any time.

- Ability to adhere to assigned work schedules, including but not limited to assigned shift, hours and days off.

- Ability to work regularly scheduled weekends and holidays. Regular attendance, including the ability to start assigned shift on-time, is mandatory.

- Ability to type at least 25 wpm with accuracy.

- Ability to work well in a call center and team environment and understand shift work and its requirements; including willingness to handle evening shifts, weekends and holidays.

- Availability to work 9:00am to 5:30pm

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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