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16 days old

Front Counter / Customer Service Representative

Kelly Services
Orlando, FL 32806
**_Lets figure out whats next together. If you ask us, this job looks pretty great. Kelly Professional & Industrial is looking for multiple Front Counter/Customer Service Representatives to work at the Orange County Supervisor of Elections (SOE). Sound good? Take a closer look below._**


**Payrate: $14.00 per hour**


**Approximate work dates: 6/14/2022 -11/18/2022**


**Location: Orange County Supervisor of Elections Headquarters**


**Hours: Monday-Friday 8am -5pm + Overtime**


_Must be available for overtime. Close to election will require a lot of overtime, before and after regularly scheduled hours and weekends. Typically working a full 14 days straight near and through election._


**Position Summary**


The Customer Service Representative (CSR) provides front line customer support to the general public, officials, and candidates, and other public agencies for the Orange County Supervisor of Elections (SOE).


**Skills and Qualifications**


**Required:**


+ High School Diploma or equivalent

+ Minimum of one year of experience in a customer service position with regular public contact

+ Prior work experience in a position with rapidly changing priorities and deadlines

+ Strong organizational skills with attention to detail and accuracy

+ Good listening skills and desire to serve customers

+ Good communication skills with ability to exercise patience when addressing customer issues

+ Ability to follow established precedents and guidelines

+ Knowledge of phone operations and a professional phone etiquette and demeanor

+ Proficiency with Microsoft Office products including spreadsheets, database queries, and word processing, and ability to learn new software programs


**For CSR with Primary Switchboard Responsibility:**


+ Minimum of one year of experience in a position with switchboard or heavy phone answering responsibilities

+ Thorough knowledge of SOE operations in order to direct calls appropriately

+ Ability to effectively operate the switchboard in a noisy and open office area


**Preferred:**


+ Prior experience in a customer service role with incoming call responsibilities

+ **Bilingual in English and Spanish or English and Creole**

+ Knowledge of applicable county, state, and federal laws, rules, and regulations pertaining to election operations


**Position Functions and Duties**


+ Provide excellent customer service to the citizens of Orange County, either by phone or in person.

+ Assist visitors with voter actions including, but not limited to: registration, updates, cancellations, replacement of registered voting cards, early voting and absentee ballots.

+ Assist visitors with requests for registration drive materials, voter record viewing, petition submissions, and early and late voting during election events.

+ Work at SOE-sponsored voter registration drives and at least one municipal election. Assist with student government elections and Sunshine State Young Readers Programs as directed by the Customer Service Manager.

+ Continually develop and apply knowledge of Florida election laws in order to effectively answer questions from the public regarding registration records.

+ Assist with collection of completed registration applications for mandated voter registration sites and deliver registration and election materials to locations as directed by the Customer Service Manager.

+ Cut, date, and clock stamp all voter registration applications received from SOE drives, third party voter registration organizations or mandated registration sites.

+ Use the Florida Voter Registration system and SOE database, conduct queries and enter data into the system to maintain updated voter registrations.

+ Assist with absentee and petition work as direction by the Customer Service Manager.

+ Review and process voter records according to Florida Statutes outlining the removal of voter records.Assist third-party organizations with the voter registration application process. Complete and transmit daily Third Party Registration reports to the Florida Division of Elections.

+ Provide back-up support to the Switchboard Operator.

+ Perform all other duties as assigned.


**CSR with Primary Switchboard Responsibilities: Duties include, but are not limited to:**


+ Receive incoming calls using the switchboard and voicemail systems.

+ Route calls to appropriate person or department, take messages as needed and deliver messages to appropriate person.

+ Greet customers at counter when other CSRs are unavailable.

+ Assist CSRs with daily operations including opening and closing of the department, and any special projects.

+ Assist with Voter Service projects as directed by the Customer Service Manager


**Working Conditions**


The majority of the work is performed indoors in an air-conditioned office seated at a desk facing a computer screen. Occasionally, there may be work outdoors at voter registration sites and community venues. Requires constant contact with business professionals, members of the public, and co-workers.


This position requires full-time hours within a scheduled workweek, in addition to extended workdays and weekend work as needed, during election events, sometimes with little or no advance notice.


**Special Equipment**


Must possess working knowledge of office machines, equipment, and tools including, but not limited to: Multi-line phone system, computer, laptops, tablets, copier, laminator, paper shredder, imaging systems, scanner, election equipment, and printer.


**Why Kelly** **** **?**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2022-06-10 Expires: 2022-07-11

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Front Counter / Customer Service Representative

Kelly Services
Orlando, FL 32806

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