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20 days old

Front Desk Agent

Kelly Services
Charlottesville, VA 22905
Kelly Services is hiring for Hospitality Positions in Charlottesville, VA. Immediate openings for, Front Desk Agents in Charlottesville, VA. Let us connect you with a premier employer in the area!


Growing luxury resort has immediate Direct Hire openings for Front Desk Agent Positions to offer extraordinary luxury in its hospitality accommodations.


Direct Hire Positions

Location: Charlottesville, VA 22947

Estimated Start Date: September 2021

Benefits: Premium Benefits


**Immediate Openings: Direct Start**


**Front Desk Agent- $ 17.00 - $19.00 hour**


Shifts: Must have the availability of Monday- Sunday- Schedules will be provided.


+ 7:00am- 3:00pm, Monday- Sunday- Schedules vary

+ 3:00pm- 11:00pm- Monday- Sunday- Schedules vary

+ 11:00pm- 7:00am- Monday- Sunday- Schedules vary


The Front Desk Agent represents the hotel to the guest throughout all stages of the guest's stay.


**Responsibilities**


Duties include but are not limited to:


+ Assists in pre-registration and blocking of rooms for reservations.

+ Responsible for the guest registration process and communication of hotel amenities.

+ Handle guest check-ins and check-outs throughout shift.

+ Uses proper telephone etiquette.

+ Assigns rooms, accommodating special requests whenever possible.

+ Verifies the guest's method of payment and follows established credit-checking procedures.

+ Ensure guest satisfaction and an enjoyable experience.

+ Handle room and rate changes with management consent.

+ Knows room locations, types of rooms available, and room rates.

+ Presents options and alternatives to guests and helps in making choices.

+ Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.

+ Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms. Understands room status and room status tracking.

+ Maintains the cleanliness and neatness of the front desk area.

+ Takes same day reservations and future reservations when necessary. Knows cancellation procedures.

+ Provide efficient service and meaningful experiences.

+ Maintains guest room key storage and maintains and supervises access to safe deposit boxes.

+ Maintain cash bank.

+ Check/swipe credit cards of all registered guests.

+ Performs cashier related functions like posting charges to guest accounts, raising paid out's, foreign currency exchange etc.

+ Record and make all guest wake-up calls properly.

+ Reads and initials the pass-on log and bulletin board daily.

+ Remains aware of daily activities and meetings taking place in the hotel.

+ Communicates all important information to following shift to ensure a smooth transition.

+ Prepare guest arrival cards for the following days arrivals. Verify dinner, golf/spa reservations.

+ Reports any unusual occurrences or requests to the manager or assistant manager.

+ Knows all safety and emergency procedures, Is aware of accident prevention policies.

+ Perform other duties as assigned.


**Qualifications**


+ Minimum of high school diploma (or equivalent) and 0-2 years of experience. However, a combination of experience and/or education will be taken into consideration.


+ Must have excellent customer service experience

+ Promotes a positive image of the property to guests and must be pleasant, honest, friendly and should also be able to address guest requests and problems


+ Previous hotel experience, at a luxury or Forbes rated property preferred.


+ Must be able to speak and understand the primary language used by the guests who visits the hotel.


+ Possesses a working knowledge of the reservations department.


+ Excellent communication skills-oral and written.


+ Excellent Guest service skills.


+ Must be friendly, flexible, dependable, and able to multi-task.


+ Microsoft office computer skills.


+ Must be sales minded.


+ Requires fingering, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds.


**If you are highly motivated, career focused, hardworking, and passionate about getting things done then we are looking for you! Contact us today and join our team!**


**Please attach your resume to the position or email it to hawkiim@kellyservices.com. For further details contact Michelle Hawkins 804-965-9994**


**Why Kelly** **** **?**


As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-08-30 Expires: 2021-09-30

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Front Desk Agent

Kelly Services
Charlottesville, VA 22905

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