15 days old

Front Desk/Customer Service Representative - Bilingual (English/Spanish)

Kelly Services
Doral, FL 33172
**Job Description**

Kelly Services is seeking an experience Receptionist/Front Desk/Customer Service Representative Bilingual (English/Spanish) for one of their clients in Doral.

Duties and Responsibilities / Essential Functions:

Answers phone calls and manages phone requests and inquiries in a helpful and professional manner. Takes the initiative to bring inquiries to a conclusion where at all possible, thereby avoiding return phone calls from the Branch Manager or other personnel. Communicates with clients, clinicians and caregivers to provide follow-up on pending orders as directed by branch leadership. Ideal candidate would be pleasant, kind, and empathetic. This is a 6 - 8 weeks project, 1st shift 8am - 4:30pm paying $15 an hour

Coordinates with branch staff and clients/caregivers to set client/referral source evaluation, delivery and repair appointments.

Assists in completion of work orders which may involve but is not limited to verification that all necessary client information is documented, equipment detail entry, and verification of eligibility for funding. Accepts delivery of goods when necessary.

Performs data entry of all pertinent information, including scanning documentation received. Files documents and folders.

Assists with physical inventory at the direction of branch leadership.

Provides clerical support for preparation of inventory documentation.

Completing Learning Links and attending courses or seminars as assigned by the Branch Manager or OA.

Completes follow up phone calls efficiently and professionally.

Performs any directly-related job duties as assigned by branch leadership. Carries out all position expectations in a professional manner.

Must maintain regular and predictable attendance.

Position may be measured using the following performance standards:

- Client satisfaction.

- Compliance with CSR Queue reports and timeliness of follow up.

- Scheduling performance, percentage of total available orders scheduled.

-Phone metrics

-percentage of calls answered.


Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, photocopiers, filing cabinets and fax machines.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is regularly required to sit; use hands repetitively to operate standard office equipment. The employee is frequently required to reach with hands and arms.

Required Education, Experience, & Competencies:

-High School Diploma or G.E.D.

- Communication Proficiency

- Computer Proficiency

- Organizational Skills

- Customer/Client Focus

Job Description

Statement of the Position:

Coordinates with branch leaderships, Rehabilitation Technology Supplier (RTS), Technician and other office support personnel to ensure that all operational procedures are completed in accordance with company policy and within expected time frames. Provides administrative office support and maintains ongoing communication with referral sources, clients and caregivers, acting as a liaison.

Company Description:

Our Company provides the opportunity to directly impact our client's lives by giving them self-reliance and independence. Our teams are comprised of passionate individuals, dedicated to providing the best care to each client. We focus on abilities by leveraging technology and creating mobility solutions that are as unique as our clients

For immediate considering please send resume to

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-10-28 Expires: 2019-11-28

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Front Desk/Customer Service Representative - Bilingual (English/Spanish)

Kelly Services
Doral, FL 33172

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