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26 days old

Fulfillment Specialist

Kelly Services
Sarasota, FL 34237
ADMINISTRATIVE ASSISTANT (Packaging) - Sarasota - this is a seasonal position due to last until end of April 2021



Full-time: Monday - Friday (1st shift)



Pay Rate: $14.00/hr.



**Job Description:** The Seasonal Product Fulfillment Specialist ensures the success of our newest customer products by executing standard processes and procedures, especially handling requests via our case management system, packing and shipping light materials, scanning and emailing business documents, providing status updates to customers and stakeholders, and assisting customers by phone or email as needed. This individual will work in-office as part of a small team of dedicated specialists who elevate the customer experience through best-in-class service level agreements and direct care through multiple stages of the customer journey.



ESSENTIAL DUTIES AND RESPONSIBILITIES


The major responsibilities of the position are listed below. To perform the job successfully, an individual must be able to execute each essential duty satisfactorily. Other duties, assignments, and specific projects may be assigned at the discretion of management. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Handle fulfillment-related requests via our case management system, following established procedures and protocols

Scan, sort, and arrange documents and shipping labels, assemble small packages, and track delivery of these packages

Closely monitor and manage case status to ensure the successful completion of customers requests within the established SLAs

Aid in the identification of at-risk cases or process frictions and generally contribute to the ongoing improvement of the product fulfillment effort

Assist both clients and office personnel directly when they need help navigating the process

Continue to elevate your knowledge and expertise in our product fulfillment efforts

Help to grow our knowledge base, used to inform and guide others toward program success

Regularly receive and incorporate coaching and guidance in the performance of assigned responsibilities

Other related duties as assigned



EDUCATION AND EXPERIENCE


2+ years of experience in back office processing or strong administrative roles

1+ years of experience in direct customer services/support

Organized, with strong attention to detail, timely delivery, and accuracy

Excellent communication skills (both written and verbal)

Proficiency in MS Office suite, especially Excel

Comfortable learning to use new or unfamiliar systems quickly

Comfortable and productive working with low supervision

Team player who will foster, manage and leverage relationships with stakeholders, team members, and end users


**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****




At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-01-01 Expires: 2021-02-01

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Fulfillment Specialist

Kelly Services
Sarasota, FL 34237

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