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22 days old

Fulfillment Supervisor

Kelly Services
Sarasota, FL 34237
PRODUCT FULLFILLMENT SUPERVISOR (Seasonal through April 2021) SARASOTA



Full-time: Monday - Friday (1st shift)



Pay Rate: $19.00/hr.



POSITION SUMMARY


The Seasonal Product Fulfillment Supervisor ensures the success of our newest customer products by leading the fulfillment effort, coaching a team of fulfillment specialists, driving adherence to standard processes or procedures, meeting service level agreements (SLAs), and providing insights to senior leaders as part of a rapid improvement cycle. This individual will work in-office leading a small team of dedicated specialists who process requests, continually elevating the customer experience through multiple stages as we deliver on the promise of our newest products.


ESSENTIAL DUTIES AND RESPONSIBILITIES


The major responsibilities of the position are listed below. To perform the job successfully, an individual must be able to execute each essential duty satisfactorily. Other duties, assignments, and specific projects may be assigned at the discretion of management. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Coach and lead a group of administrative specialists in the execution of fulfillment processes

Manage day-to-day throughput of fulfillment requests, keeping cases up-to-date and within SLA

Monitor real-time and historical data to identify and flag at-risk cases or process frictions

Facilitate communication and assist both clients and office personnel when they need help with the process

Continually assess the efficiency of the fulfillment operation and help align staffing and coverage

Present reporting at multiple intervals (intra-day, daily, weekly, monthly, and per season) for transactional throughput, operational effectiveness, and conversion

Monitor and report on outlying trends, both positive and negative, to enhance overall program performance

Continue to elevate your knowledge and expertise in our product fulfillment efforts

Publish content to the knowledge base to inform and guide others toward program success

Other related duties as assigned



EDUCATION AND EXPERIENCE


2+ years of experience in back office administration

2+ years of experience coaching and leading teams

2+ years of experience in direct customer services/support

Excellent communication skills (both written and verbal)

Proficiency in MS Office suite, especially Excel

Demonstrated skill in de-escalating issues and preventing further escalation

Keen eye for trends and the ability to appropriately prioritize actions

Organized, with strong attention to detail, timely delivery, and accuracy

Comfortable and productive working with low supervision

Team player who will foster, manage, and leverage relationships with stakeholders, team members, and end users


**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****




At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2020-12-25 Expires: 2021-01-25

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Fulfillment Supervisor

Kelly Services
Sarasota, FL 34237

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