11 days old

Hardware Support SME

Kelly Services
Lake Jackson, TX 77566
**Job Description**

This role will support all phases of Hardware that are based off Manufacturing 4.0 pillars.

As the TES IT Hardware SME you would be responsible for the support of hardware at a local and global level. The role will lead implementations and support for Small, Mid-size and large Projects. As a SMEs you will have oversight of all tools, processes, procedures and will take ownership of the TES IT Hardware goals as well as personal goals. You will also serve as the point of contact for any hardware need that comes through as an email, ticket, phone call, walk-in etc. This role will receive direction from Hardware Product Manager.

**Primary Responsibilities**

+ Safety is our first and most important priority

+ Follow all safety standards and required PPE

+ Provide hardware support for all mobile solutions that will improve reliability and productivity.

+ Create/Revise procedures to ensure the documentation is up to date

+ Communicate with team members and Dow IS to ensure minimal impact to the users when hardware changes occur.

+ Maintain accurate records for inventory, software licenses, equipment, and users.

+ Ensures operating discipline is kept up-to-date for all work processes.

+ Create/Revise User Acceptance Procedures to test new devices and peripherals and document findings.

+ Provision Dow image on Mobile tablets for new/existing users.

+ Configure various mobile devices and peripherals, register devices with I/S as needed, and test all installations before field deployment.

+ Manage user access and security permissions for software implementations.

+ Work with plant/department implementation teams to configure and implement hardware on projects, including gathering pertinent information from the client and help with hardware selection.

+ Work closely with plant/department contact to troubleshoot issues with devices and software, and escalate as needed.

+ Provide training and documentation for Mobile Device Users

+ Maintain care of all hardware in the TES IT Hardware resources.

+ Field Implementation including but not limited to meetings, field walks, labor assessments, deployment of hardware.

+ Assist with tracking and deploying of all hardware assets

+ Provide training and knowledge transfer as needed to team members and customers

**Skills and Knowledge**

The following are key skills and knowledge required to fully perform this role.

+ Trouble shooting and repair of hardware products

+ Knowledge of Windows OS, Android, iOS

+ Basic knowledge computer hardware components

+ Possess logical thinking skills

+ Basic System Administration

+ Aptitude to learn about new Hardware Technology

+ Attention to detail

+ Strong computer skills, including Microsoft Office software

+ Good communication skills, both oral and written

+ Ability to work with a multi-functional teams to identify and resolve issues to complete work assignments

+ Ability to work independently with little oversight to achieve stated objectives

+ Able to work in hazardous environments with in a plant atmosphere

+ Able to work in various climates hot, cold, rainy etc.

+ Able to lift 50lbs

+ Walking and climbing for extensive periods of time

**Why Kelly** **** **Engineering?**

Your engineering skills are in demand, but how do you find the right fit? Easy. At Kelly Engineering, our team creates expert talent solutions to solve the worlds most critical challenges. We connect you with leading organizations where you can collaborate on innovative projects, work with cutting-edge technologies and accelerate your growth. Whether you prefer the variety and flexibility of short-term projects or are looking for a long-term opportunity, were here to guide you to the next step in your engineering career.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kellys Human Resource Knowledge Center.
Kelly complies with the requirements of Californias state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
Posted: 2022-08-01 Expires: 2022-09-12

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Hardware Support SME

Kelly Services
Lake Jackson, TX 77566

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast