22 days old

Hardware Support Specialist

Kelly Services
Hahnville, LA 70057
**Job Description:**

As the IT Hardware SME you would be responsible for the support of hardware at a local and global level. The role will lead implementations and support for Small, Mid-size and large Projects. As a SMEs you will have oversight of all tools, processes, procedures and will take ownership of the IT Hardware goals as well as personal goals. You will also serve as the point of contact for any hardware need that comes through as an email, ticket, phone call, walk-in etc. This role will receive direction from Hardware Product Manager.

**Primary Responsibilities:**

+ Safety is our first and most important priority

+ Follow all safety standards and required PPE

+ Provide hardware support for all mobile solutions that will improve reliability and productivity.

+ Create/Revise procedures to ensure the documentation is up to date

+ Communicate with team members and Dow IS to ensure minimal impact to the users when hardware changes occur.

+ Maintain accurate records for inventory, software licenses, equipment, and users.

+ Ensures operating discipline is kept up-to-date for all work processes.

+ Create/Revise User Acceptance Procedures to test new devices and peripherals and document findings.

+ Provision Dow image on Mobile tablets for new/existing users.

+ Configure various mobile devices and peripherals, register devices with I/S as needed, and test all installations before field deployment.

+ Manage user access and security permissions for software implementations.

+ Work with plant/department implementation teams to configure and implement hardware on projects, including gathering pertinent information from the client and help with hardware selection.

+ Work closely with plant/department contact to troubleshoot issues with devices and software, and escalate as needed.

+ Provide training and documentation for Mobile Device Users

+ Maintain care of all hardware in the TES IT Hardware resources.

+ Field Implementation including but not limited to meetings, field walks, labor assessments, deployment of hardware.

+ Assist with tracking and deploying of all hardware assets

+ Provide training and knowledge transfer as needed to team members and customers

**Skills and Knowledge:**

The following are key skills and knowledge required to fully perform this role.

+ Trouble shooting and repair of hardware products

+ Knowledge of Windows OS, Android, iOS

+ Basic knowledge computer hardware components

+ Possess logical thinking skills

+ Basic System Administration

+ Aptitude to learn about new Hardware Technology

+ Attention to detail

+ Strong computer skills, including Microsoft Office software

+ Good communication skills, both oral and written

+ Ability to work with a multi-functional teams to identify and resolve issues to complete work assignments

+ Ability to work independently with little oversight to achieve stated objectives

+ Able to work in hazardous environments with in a plant atmosphere

+ Able to work in various climates hot, cold, rainy etc.

+ Able to lift 50lbs

+ Walking and climbing for extensive periods of time

**Why Kelly** **** **?**

Your engineering skills are in demand, but how do you find the right fit? Easy. With Kelly Engineering, our experts connect you with leading organizations where you can learn and grow, collaborate on innovative projects, and keep your skills sharp with top technology. Whether you prefer the variety and flexibility of short-term projects, or are looking for something more long-term, were here every step of the way to find your dream engineering job.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2020-07-17 Expires: 2020-08-17

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Hardware Support Specialist

Kelly Services
Hahnville, LA 70057

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