12 days old

Hardware Support Specialist

Kelly Services
Lake Jackson, TX 77566
Responsible for activities relating to the support of mobile user hardware globally. The role will assist with implementation and support of specified hardware globally. This will include managing the stockpiling, warehousing, shipping, and purchasing or leasing of both hardware, associated software, and hardware support.

+ Responsible for managing the care and troubleshooting of hardware including mobile kiosks, field cameras, RFID, bar coding hand held devices, and all others as specified by TES IT, but not necessarily server or workstation hardware.

+ Phone and in-person contact with clients to reveal diagnostic discoveries and make recommendations for protecting and defending client devices

+ Partner with other team members to ensure proper documentation of work processes, client requests, and troubleshooting results

+ Perform predictive and preventative maintenance (PPM) and health checks on hardware in a timely fashion

+ Understand and follow all identified TES IT work processes.

+ Complete project work to rollout new hardware.

+ Track and redeploy assets.

+ As required, provide training and knowledge transfer to support team members.

+ Escalation to additional support resources, both internal and external, and follow-up as necessary.

**Education/Certification Requirements:**

Bachelors Degree (preferred, but not required)

**Job Information:**

+ Expected to provide the necessary services on a Monday-through-Friday basis

+ Infrequent travel to the other sites may be needed.

+ Will require frequent remote interactions with team members and external suppliers.

+ **Technical Knowledge:**

+ Helpful to have the following skills, but not required:

+ 6+ months experience diagnosing, troubleshooting, or repairing technology products

+ Basic knowledge of computer operating systems such as Windows, Linux, Android, iOS

+ Basic computer hardware knowledge (CPU, motherboard, expansion cards, storage/memory technologies, etc.)

+ Basic system administration skills

+ Experience actively using and learning about electronics

+ **Soft Skills**

+ Teamwork

+ Aptitude for user support

+ Good at troubleshooting

+ Collaboration with the customers on their needs and expectations

+ Meeting timelines

Strong ability to prioritize and multi-task in a fast-paced environment

**Why Kelly** **** **?**

Kelly puts you in charge of your career, with access to cutting edge projects and technologies in industry leading organizations. Top companies throughout the world have trusted Kelly as a premier source of engineering talent and services since 1965. And engineering job seekers know Kelly as a firm with an unmatched reputation for quality, integrity, and professionalism. Whether you seek the variety and flexibility of working on short-term project engagements or prefer contract-to-hire or direct-hire placement with our clients, apply with Kelly to explore opportunities that suit your specific professional interests.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2020-01-08 Expires: 2020-02-08

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Hardware Support Specialist

Kelly Services
Lake Jackson, TX 77566

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