26 days old

Health Communications Specialist - Public Inquiries - NIH

Kelly Services
Rockville, MD 20851
Kelly Government Solutions is a strategic supplier and business partner to the federal government and its key suppliers. Through our partnership with the National Institutes of Health, Kelly Government Solutions offers administrative, IT, engineering, scientific, and healthcare professionals the opportunity to work with the leading medical research center in the world. We are seeking an experienced individual to work as a Health Communications Specialist at the National Institutes of Health in Rockville, MD.

This is a long-term contract position which offers:

- Competitive compensation and comprehensive benefit package

- Optional health, vision, and dental plans

- Vacation leave as well as paid federal holidays and 401K plan.

- Access to NIHs unparalleled resources and niche scientific initiatives

TASKS/SERVICES. The contractor shall:

(1) Respond quickly to written (email, standard mail, fax, and social media) and telephone inquiries from members of the public including health professionals, scientists, researchers, patients and family members, and students in a timely, accurate, analytic, and articulate manner.

(2) Use appropriate NIH, including NIAID, research and other scientific and health information resources to accurately and analytically respond to inquiries on health topics relevant to the NIH, including NIAID, research portfolio and related activities.

(3) Develop appropriate, analytic, and accurate written and oral responses to communicate scientific and health information to the public as well as prepare Institute reports

(4) Stay abreast of NIAID, NIH, and other HHS news releases, research topics and findings and health information relevant to the Institute and other HHS entities.

(5) Learn, test, use, and manage the customer relationship management system and call center phone system; train staff on those systems.

(6) Collaborate with Institute staff, including but not limited to, public inquiries and media staff, IT staff, and subject matter experts; participate and propose solutions/troubleshoot in team meetings.

(7) Help develop and/or update inquiry response training materials and policy and procedures manuals; identify areas to improve inquiry response processes

(8) Identify staff training needs; help to develop and implement training and mentoring programs to address those needs.

REQUIREMENTS. The contractor must have:

(1) Masters degree in science (including science-related disciplines), public health, scientific communications, or policy.

(2) Experience communicating about infectious, immunologic, and/or allergic diseases and/or biomedical research preferred.

(3) Excellent written and oral communication skills as well as analytical and organizational skills

(4) Ability to perform complex searches for health information on the internet, assess the relevance of the results, and translate relevant findings to the public. Knowledge of government health information resources; familiarity with PubMed, and other health resources preferred.

(5) Experience responding to inquiries from members of the public and other entities by telephone and through written/email communication.

(6) Ability to work in software systems, such as Microsoft CRM, and call center telephone systems, such as Clarity Connect.

(7) Familiarity with the Congressional process and/or controlled correspondence a plus.


When you apply, please know a Kelly Government Solutions Recruiter will review your resume and will contact you directly, if your skills and experience match the requirements of this position.

Due to the high volume of inquiries, we regret that we cannot accept phone calls. Even if you arent contacted for this position, you are still part of our talent network. All Kelly recruiters have access to your profile, which expands your opportunities even further.

As a specialty talent company, Kelly is committed to doing the right thing for our talent and clients. We stand up for equity, inclusion, fair treatment, and opportunity for all as these build the foundation of our Talent Promise. With a focus on safety, value, well-being, investment, and opportunity, Kellys Talent Promise confirms our commitment to those in search of a better way to work and live and to help discover whats next.

It is obvious things are different than they were just a few months ago. Kelly is at the forefront of ensuring the safety of our employees in this new working environment. Be well and stay strong.

**Why Kelly** **** **?**

Looking to connect with premier government agencies or the top 25 federal government contractors? Kelly Government offers a variety of full-time, project (SOW), seasonal, and surge support opportunities in science, engineering, technical, professional, and administrative support roles. Our experts will find you the opportunity that fits your schedule and interests and handle the details of transferring and processing all levels of security clearances. Its just another way we make the job search work for you.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity Equal Employment Opportunity is The Law. (
Posted: 2021-08-27 Expires: 2021-09-27

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Health Communications Specialist - Public Inquiries - NIH

Kelly Services
Rockville, MD 20851

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