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23 days old

Help Desk 2 - Portland, OR

Kelly Services
Portland, OR 97240
**Help Desk II**



**Location** Portland, OR 97202



**Duration** 6-month contract



**Functions/ Skills:**



Maintain and monitor end user workstations on an enterprise network running Windows 10/Office 2016. Perform a variety of maintenance, software installation, all tiers of PC support and training tasks to ensure end-user workstations and network performance meets agency and end user requirements. Provide support, design and implementation of the back-office enterprise desktop environment, including mobile devices, user experience and system management infrastructure. Provide research and development relative to the growth and future technical advances of IT infrastructure.




+ Provide all tiers of microcomputer user support. Responsibilities include user interaction, problem diagnosis and resolution. Hardware and software installation, testing, upgrades and expansions.

+ Test evaluate and document new hardware and software problems

+ Consult with department managers, and project consultants, to define departmental hardware and software solutions

+ Oversee mid-level projects including developing formal project plans, scope, timeline, costs and implementation.

+ Perform project task and work assignments and assign project tasks and wok assignments to co-works. Ensure work is completed as assigned and within established deadlines.

+ Monitor adherence to agency standards and policies regarding the use of microcomputer hardware and software

+ Active Directory, Exchange, Microsoft Windows 10, Microsoft Office 2016, and SCCM 2016.

+ Strong interpersonal skills, and demonstrated ability to work independently, with clients, and within a team.

+ Organize, prioritize, and coordinate multiple work activities, meet target deadlines, and communicate with and influence technical and non-technical customers, colleagues, and vendors.



**Additional Skills nice to have:**




+ Knowledge of VMware Airwatch, MS SCCM, NetMotion Apple DEP, Google Enterprise, Samsung Knox and MS Active Directory, Jira, Service Desk

+ Technical writing, including documenting policies, standard operating procedures, and user procedures.

+ Use command line and scripting tools such as PowerShell.

+ VMware tools.

+ Automating application delivery to the desktops and VM Environments.




**Why Kelly** **** **?**



By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.





**About Kelly** ****




At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.



Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2020-11-11 Expires: 2020-12-12

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Help Desk 2 - Portland, OR

Kelly Services
Portland, OR 97240

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