JobWatch

1+ months

HELP DESK ANALYST

Kelly Services
Jenkins, PA 18640
**BH: 3042339**





***** MUST BE ABLE TO WORK ON AN EMPLOYEE BASIS *** NO C2C *** MUST BE ABLE TO WORK ON-SITE *****



**Our Client is expanding and currently seeks a**



**HELP DESK ANALYST**


**For a 4 month assignment with possible extensions!!**


**LOCATION: Jenkins Township, PA**




**Leverage your HELP DESK and CUSTOMER SERVICE skills**



**to help take your career with our Client to**



**the "Next Level" for 2020 and beyond!**






Our Client is seeking a IT Help Desk Analyst to become part their fast-paced IT Help Desk team



resolving technical problems and answering queries that originate by telephone, chat, or e-mail.




**Roles and Responsibilities:**

The IT Help Desk Analyst resolves issues surrounding computer hardware, software, network, and



telecommunications systems while demonstrating expertise in customer service and technical knowledge.



Records, maintains and updates records in the Incident Management system.



Performs analysis of problems and assist with corrective action to restore functionality, and works



with technical, customer service or development staff to resolve recurring problems and issues with



applications and/or products.



Documents and submits problem resolutions to the knowledge database to assist other Help Desk



personnel with problem resolutions.



Assist in the maintenance of publications electronically in a Siebel desktop application.



Ability to install/deploy Windows-based computers.



Working knowledge of Microsoft suite of products including Word, Excel, Access and PowerPoint.



Knowledge of Internet Explorer software usage and configuration.



Strong knowledge of Siebel desktop application preferred.



Bilingual proficiency highly preferred.



Ability to occasionally travel for application maintenance training or the implementation of new sites.



Ability to lift up to 35 pounds perhaps once or twice daily.



Ability to work off-shift as necessary.





**Basic Qualifications:**

Fundamental understanding of Systems and Networking basics.



Must possess excellent verbal and written communication skills.



Must be customer and detail oriented and possess good decision-making ability.



Strong troubleshooting abilities are a must.



Knowledge and understanding of customer service techniques.


**Educational Qualifications:**



Minimum of a High School Diploma (or equivalent)













**Important information:**




+ **There is no per diem with this position**

+ **There is no relocation budgeted for this position. If this position requires you to relocate you will be responsible for those costs.**

+ **MUST be able to work without sponsorship or VISA transfer for this position.**






**Why Kelly** **** **?**



By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.





**About Kelly** ****




At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.



Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2020-08-24 Expires: 2020-10-03

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HELP DESK ANALYST

Kelly Services
Jenkins, PA 18640

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