18 days old

Help Desk Analyst

Kelly Services
Madison, WI 53703
**Position: Help Desk Analyst**

**Position Type: Contract to Hire**

**Position Location: Madison, WI**

**Position Pay: $19/hr**

**Position Details: The Help Desk Specialist will be responsible for providing first level technical assistance and support related to computer systems, hardware, or software. Respond to queries, execute basic diagnostic programs, isolate problems, and determine proper escalation. Individuals in this job position are competent to perform work at the entry-level technical skill-set within this job family. They have some familiarity with information technology systems and processes.?**

+ **Possess good customer services skills**

+ **Effective organizational and time management**

+ **Provide first-level technical assistance and support for incoming queries and issues related to computer systems, software, and hardware**

+ **Respond to queries either in person or over the phone**

+ **Respond to email messages from customers seeking technical help**

+ **Record user interactions in Service Desk application**

+ **Ask questions to determine the nature of the problem**

+ **Talk customers through problem-solving processes**

+ **Run diagnostic programs to resolve problems**

+ **Follow up with customers to ensure issue has been resolved**

+ **Document processes and solutions in the IT knowledge base**

+ **Escalate appropriately to other support teams, as needed**

+ **Assist with other IT related duties, as assigned**

+ **Work well with teammates**

+ **Attention to detail and maintaining accurate inventory system**

+ **New hire/transfer department/termination hardware tasks**

+ **Other related duties as assigned/required**

**Why Kelly** **** **?**

With Kelly, youll have direct connections to leading IT organizations in the best companies around the globeoffering you the chance to work on some of todays most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 90 of the Fortune 100 companies companies and found opportunities for more than 8,600 IT professionals last year. Let us help advance your career today.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-10-25 Expires: 2019-11-25

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Help Desk Analyst

Kelly Services
Madison, WI 53703

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