15 days old

Help Desk Analyst

Kelly Services
Melbourne, FL 32941

The Help Desk Analyst is responsible for resolving computer users problems by troubleshooting and resolving software, hardware and connectivity issues for Kelly Services.

**Essential Duties and Responsibilities**

+ Provide technical support and training to end users for hardware and software.

+ Troubleshoot and resolve computer software and hardware problems as first level support.

+ Maintains and supports all company computer hardware (i.e. PCs, cabling issues, printers).

+ Collaborate with other division locations for system updates.

+ Assist in developing, documenting and managing all IS policies and procedures.

+ May work as in-house consultant and research alternate approaches to existing software and hardware when standardized approaches cannot be applied.

+ Create and maintain documentation including but not limited to: problem resolutions, training material, hardware and software implementation.

+ Route issues outside of scope to appropriate personnel.

+ May train other employees.

+ Other responsibilities as directed and necessary for the business.


+ Associates degree in a computer related field and 1 + years in a help desk/technical ticketing role is preferred.

+ Certification in A+ preferred.

+ Knowledge of licensing software laws a plus.

+ Strong experience providing courteous and accurate technical support to end users.

+ Diverse background in technology.

+ LAN/WAN integration knowledge.

+ Solid foundation in Internet technologies.

+ Ability to prioritize and organize workload to handle a variety of tasks simultaneously.

+ Ability to read, write and comprehend simple instructions, short correspondences, memos and diagrams.

+ Ability to effectively present information in one-on-one and small group situations to internal and external customers/clients.

+ Ability to disassemble/reassemble electronic devices

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-11-01 Expires: 2019-12-02

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Help Desk Analyst

Kelly Services
Melbourne, FL 32941

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