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Help Desk Analyst

Kelly Services

San Antonio, TX
Job Code:
  • Customer Service
Kelly Services
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Job Details

Job Title Help Desk Analyst

Jobid US24R6RS_BH1433594

Location: San Antonio, TX, 78284, USA

Description **Help Desk Analyst - San Antonio, TX**

" _Use this link to chat with a recruiter now_ : “

**Length: 10 months W2 Contract**

**Pay: $20.00- $26.00/hour**

+ Serves as the first point of contact for end-user support issues for internal or external customers.
+ Completes appropriate documentation for tracking end-user issues and runs customer service and quality reports as requested.
+ Handles very routine day-to-day problems regarding PC's and hardware, but typically escalates issues to higher level staff.
+ Assignments are task-oriented with detailed instructions given. Follows standard practices to resolve routine problems.
**Education: BS Degree or equivalent.**


+ Knowledge of company procedures regarding recording and identifying customer issues
+ Ability to respond to routine problems and communicate standard resolutions to internal customers.
+ Responds to customer requests promptly and professionally. Keeps customers up to date about progress.
+ Follows up to monitor customer satisfaction.
+ Recognizes when customer concerns or problems need to be escalated to an individual with greater authority or expertise.
+ Keeps peoe informed and up-to-date; shares useful or relevant information with the group.
+ Lets people affected by a decision know what is happening.
+ Explains the reasons for a decision. Informs other team members and customers of activities and influencing events.
+ Works collaboratively with others to make decisions and produce results.
+ Applies standard knowledge of technical tools, methods and technologies to generate solutions.
+ Considers the effects of new technology on customers. Maintains knowledge of the business and the industry (e.g., key competitors).
+ Knows and understands the products/solutions that ResCap provides.
+ Understands the importance of flexibility and is willing to change ideas or perceptions based upon new information or contrary evidence.
+ Appreciates other's points of view. Takes apart problems into pieces. Links together pieces with a single link: A leads to B; can separate into two parts: pro and con. Sorts out a list of tasks in order of importance.
**APPLY NOW!! Also, feel free to follow up via email to RACS113@KELLYSERVICES.COM** **OR**

" _Use this link to chat with a recruiter now_ : “

**Why Kelly** **®** **?**

With Kelly, you’ll have direct connections to leading IT organizations in the best companies aroundthe globe—offering you the chance to work on some of today’s most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunitieswill help you take your career exactly where you want to go. We work with 95 of the Fortune 100™companies, and more than 3,000 IT hiring managers turn to us each year to access the best talent:people like you.

Last year we found 8,000 opportunities for IT professionals. Let us help advance your careertoday.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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