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Help Desk Analyst - Tier 1

Kelly Services

West Melbourne, FL
Job Code:
  • Customer Service
Kelly Services
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Job Details

Job Title Help Desk Analyst - Tier 1

Jobid US589JRB_BH1432470

Location: West Melbourne, FL, 32912, USA

Description **Help Desk Analyst - Tier 1**
Summary The Help Desk Analyst is responsible for resolving computer user’s problems by troubleshooting and resolving software, hardware and connectivity issues for Kelly Services. Reports to the Senior Network Administrator.

**Essential Duties and Responsibilities**
ï?· Provide technical support and training to end users for hardware and software.

ï?· Troubleshoot and resolve computer software and hardware problems as first level support.

ï?· Maintains and supports all company computer hardware (i.e. PC’s, cabling issues, printers).

ï?· Collaborate with other division locations for system updates.

ï?· Assist in developing, documenting and managing all IS policies and procedures.

ï?· May work as in-house consultant and research alternate approaches to existing software and hardware when standardized approaches cannot be applied.

ï?· Create and maintain documentation including but not limited to: problem resolutions, training material, hardware and software implementation.

ï?· Route issues outside of scope to appropriate personnel.

ï?· May train other employees.

ï?· Other responsibilities as directed and necessary for the business.

ï?· Associate’s degree in a computer related field and 1 + years in a help desk/technical ticketing role is preferred.

ï?· In lieu of education, years of experience may be considered.

ï?· Certification in A+ preferred.

ï?· Knowledge of licensing software laws a plus.

ï?· Strong experience providing courteous and accurate technical support to end users.

ï?· Diverse background in technology.

ï?· LAN/WAN integration knowledge.

ï?· Solid foundation in Internet technologies.

ï?· Ability to prioritize and organize workload to handle a variety of tasks simultaneously.

ï?· Ability to read, write and comprehend simple instructions, short correspondences, memos and diagrams.

ï?· Ability to effectively present information in one-on-one and small group situations to internal and external customers/clients.

ï?· Strong problem solving, verbal communication, people and technical skills required

**Why Kelly** **®** **?**

With Kelly, you’ll have direct connections to leading IT organizations in the best companies aroundthe globe—offering you the chance to work on some of today’s most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunitieswill help you take your career exactly where you want to go. We work with 95 of the Fortune 100™companies, and more than 3,000 IT hiring managers turn to us each year to access the best talent:people like you.

Last year we found 8,000 opportunities for IT professionals. Let us help advance your careertoday.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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