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Help Desk Associate

Kelly Services

Cambridge, MA
Job Code:
  • Customer Service
Kelly Services
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Job Details

Job Title Help Desk Associate

Jobid US41L8CJ_BH1436730

Location: Cambridge, MA, 02238, USA


**LOCATION:** Cambridge, MA

**DURATION:** 6 Months with the possibility of extension

**PAY RATE:** $20-26/hr.

This is an entry level role in a customer service based organization in the purchasing group. The primary purpose of this role is processing purchase orders based on internal purchase requisitions and the resolution of issues in a help desk environment related to existing purchase orders.

Work on a team that manages a **_customer service helpdesk_** that relates to all questions about purchase orders, processes and the purchasing system.


+ Responsible for creating and processing purchase orders based on category assignment and ensuring all information is correct on PO for order placement.
+ Identifies and resolves invoice issues for created purchase orders, including checking for basic compliance with purchasing policies.
+ Work as a team to manage a helpdesk system and answer tickets regularly about orders and system questions
+ Interacts regularly with various US-based employees during performance of purchase order processing and related inquiries.

+ Associates Degree plus 2 years in a Help Desk Customer Service role or similar transactional experience; 0 years if relevant BS/BA degree.
+ Customer service experience.
+ Experience in a help desk environment – answering questions on a shared ticket system.
+ Interest in finance is preferred.
+ Excel experience is a plus.
+ Oracle experience is a plus
+ Must be responsible and able to work with minimal supervision.
+ Strong attention to detail and ability to rapidly process data while maintaining input integrity
+ Demonstrated personal integrity and ability to handle highly sensitive data
+ Solid written and verbal skills with a customer service orientation
+ General understanding of entire P2P cycle and upstream / downstream impacts to Operations, Payables and Accounting is preferred.
+ Good understanding of Oracle iProcurement and Oracle Purchasing is preferred.
**Why Kelly?**

Kelly® puts you in charge of your career, with access to cutting edge projects and technologies in industry leading organizations. Top companies throughout the world have trusted Kelly as a premier source of engineering talent and services since 1965. And engineering job seekers know Kelly® as a firm with an unmatched reputation for quality, integrity and professionalism. Whether you seek the variety and flexibility of working on short term project engagements, or prefer contract-to-hire or direct hire placement with our clients, apply with Kelly® to explore opportunities that suit your specific professional interests.

As a Kelly Services employee, you will have access to numerous perks, including:

+ Exposure to a variety of career opportunities as a result of our expansive network of client companies
+ Career guides, information and tools to help you successfully position yourself throughout every stage of your career
+ Access to more than 3,000 online training courses through our Kelly Learning Center
+ Group-rate insurance options available immediately upon hire*
+ Kelly-sponsored Affordable Care Act health care coverage available to eligible employees
· Service bonus plan

· Holiday pay plan

· Weekly electronic pay options

· Exclusive online employee community

· Employee assistance program available at no cost

· Corporate discounts

· Transportation Spending Accounts

+ *Offered and administered by Leslie & Associates. These plans are not sponsored by Kelly Services.
**Let us help advance your career today.**

_*Available for purchase and administered by a designated third-party vendor_

_Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, and Gender Identity, and is committed to employing a diverse workforce_

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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