20 days old

Help Desk

Kelly Services
Bothell, WA 98021
**IT Lab Analyst, Bothell, WA 98021**

Kelly Services is seeking a level 1 Helpdesk candidates, prior work in a lab setting is helpful as they will need to wear PPE for a clean room setting. Implements, monitors and provides technical support of customer laboratory environments, typically integrated with instrumentation for one of our top clients in Bothell, WA 98021

**Length:** 10/05/2020 to 04/30/2021 (Contract W2) (Potential for Extension depending on availability)

**Pay Rate:** $25/hr. (W2)

**Shift:** Night Shift role (we provide services from 7pm to 7am); worker will fill in with 40 hours/week on specific days TBD. The shift will start out remote with one day a week onsite but eventually move to a 4 day/week schedule for 10 hr. overnight shifts.


+ Administers and assures connectivity of customer's Operating System based platforms.

+ Works with Lab managers/ Key lab users to manages Lab Computing aspects of On-boarding, retirement and relocation of equipment.

+ Implements Windows based security, including but not limited to lab environment and customer's needs.

+ Analyzes, identifies, and implements upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner.

+ Ensures adherence to client's Corporate policies through periodic reporting and compliance programs.

+ Acts as the technical support contact for field service engineers and external vendors, but not limited to, on-boarding, retiring, troubleshooting client instrument and information technology issues.

+ Supports management in the development and implementation of training initiatives & for Services personnel.

+ Document procedures, policies, troubleshooting and best practices.

+ Create and maintain a physical inventory of lab equipment, PC's software and any other information pertinent to the environment.

+ Responds to Lab software/hardware related inquiries.

+ Escalates IT issues that are not resolved via regularly identified support channels.

+ Shares technical and process updates.

+ Identifies more critical and less critical activities and tasks; adjusts priorities when appropriate.

+ Takes advantage of available resources (individuals, processes, departments, and tools) to complete work efficiently.

+ Ensures that required equipment and/or materials are in appropriate locations so that own and other's work can be done effectively.

+ Effectively allocates own time to complete work; coordinates own and other's schedules to avoid conflicts.

**Apply Today!**

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At **Kelly** , were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

Posted: 2020-10-07 Expires: 2020-11-09

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Help Desk

Kelly Services
Bothell, WA 98021

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