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18 days old

Help Desk Coordinator

Kelly Services
St Paul, MN 55145
**Portal Provisioning Coordinator, St. Paul, MN**


Kelly Services is seeking a Portal Provisioning Coordinator for one of our top clients St. Paul, MN.


**Length:** 10/04/2021- 12/31/2021 (Contract W2)


**Type:** Contract W2There is no per diem with this position. There is no relocation budgeted for this position. If this position requires you to relocate you will be responsible for those costs. NO C2C, at this time we are not in the position to offer any type of sponsorships or VISA transfers for this position.


**Pay Rate:** $24.00/hr. (W2)


**Employer Portal Provisioning Administration:**


+ Provisions system access and entitlements on Company Employer Portals for Clients, Third Party Administrators (TPAs), Producers, and Agency Staff.

+ Performs complex technical and analytical work under limited supervision to ensure security and compliance regulations are adhered to.

+ Enters provision requests into Salesforce and ensures processing is on schedule.

+ Maintains adequate communication regarding status, issues, and priorities with internal Portal Provisioning team.

+ Collaborates with internal departments on access updates and issues.


**Additional responsibilities:**


+ Timely processing of portal application requests: New User Access, Existing User Access Changes, Removal of Access.

+ Timely processing of user terminations for all portal systems.

+ Okta provisioning for new applications or changes to current applications through the ServiceNow process.

+ Creating new contacts and updating existing users in Sales Force

+ Disabling users from appropriate portals and systems.

+ Resetting passwords

+ Unlocking of accounts

+ Updating account permission changes

+ Be able to provide a high level of customer service while interacting with internal employees, clients, and business partners.

+ Provision all user access accounts to appropriate systems based on market segment.

+ Provide support functions related to verification of end user security and credentials.

+ Promptly notifies portal team and appropriate management regarding breaches of security access.

+ Ensure Security policies and procedures are followed


**Requirements:**


+ 2+ years of experience in a similar role

+ Strong Customer Service skills

+ Strong organizational skills and time management skills.

+ Demonstrated ability to shift priorities as current business demands required.

+ Experience learning and using multiple complex systems.

+ Strong written and verbal communications skills.

+ Proven ability to work independently and handle a variety of challenging responsibilities.

+ Strong problem solving and collaboration skills.


**Preferred Requirements:**


+ Knowledge of the healthcare industry.

+ Web-based healthcare portal or similar technology experience.

+ Knowledge of Microsoft Office and SalesForce


**Apply Today!**


**Why Kelly** **** **?**


By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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Posted: 2021-09-10 Expires: 2021-10-11

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Help Desk Coordinator

Kelly Services
St Paul, MN 55145

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